service management a
Quocirca's Straight Talking: Secure remote access closes in
Comment A key development is the management console through which software configurations, digital certificates, policies and software updates can be created and pushed to personal firewalls for each device. The Naked CIO: Service level disagreements [25 Jul 2008]
Better Together: Microsoft Operations Manager and Exchange Server 2003
White Paper To help prevent these costs and ensure high levels of service availability for Exchange Server 2003, companies can use the enterprise-class operations management capabilities provided by Microsoft Operations Manager (MOM) 2005 together with the... [23 Jul 2008]
BBC to take better care of web budget
News A total of £110m was spent on bbc.co.uk in the last 12 months - 48 per cent higher than the service licence baseline budget. The measures include a set of rigorous controls for financial performance and the appointment of a group controller for bbc... [22 Jul 2008]
Beijing Olympics diary: Testing times…
Comment The Naked CIO: Service level disagreements The Naked CIO: What makes a great IT leader? The IT systems are operational and in fact the games management systems, which among other things handle accreditation and staffing schedules, are already... [21 Jul 2008]
Is the UK an open source laggard?
News Firstly, we have a feature-rich Content Management System that we're using on an increasing number of our web sites and this success is encouraging us to look for other open source solutions. He said: "We are keen to exploit some of the... [21 Jul 2008]
On QoS Management of H/2 Bearer Service for 3G Telecommunication Systems
White Paper The ETSI BRAN project has specified the basic mechanism for a generic wireless LAN bearer service that can accommodate a set of network layers (e.g. 3G telecommunication systems encompass a high-speed access network, which can provide high bit-rate... [18 Jul 2008]
Multi-Layer, Mission-Aware QoS Management Techniques for IP Applications in a Joint Battlespace Infosphere
White Paper The prototype implementation uses BBN's Quality Objects (QuO) software framework to develop a UAV Imagery Application that adapts its behavior based on mission-state and network-state in order to meet its required end-to-end quality of service... [18 Jul 2008]
Questys Solutions Case Study: Century 21 Wilson Minger Agency, Inc.
White Paper Wilson Minger deployed Questys Pro: An affordable, easy-to-use document management solution that dramatically improves office productivity and customer service levels. Wilson Minger) has won numerous awards for quality and performance such as... [18 Jul 2008]
Rapid Response Visa and Getronics Deliver Efficiency With CARE
White Paper The customer service solution, known as CARE, consists of a Case and Contact Management portal, developed as a bespoke system that integrates FileNET document and process management. The service delivered by Visa EU to its member banks is... [18 Jul 2008]
Address the key implications for compliance management
White Paper This white paper describes how IBM Service Management offers a compliance strategy that's streamlined, automated and repeatable for businesses of any size. Regulatory compliance can definitely drain IT resources. [18 Jul 2008]
The Disrupter: Google Enterprise Apps
White Paper In this five-minute, audio-enhanced presentation Guy Creese, Burton Group Senior Analyst in Collaboration and Content Management Strategies Service, discusses the pros and cons related to Google Enterprise Apps, Software as a Service (SaaS), and... [18 Jul 2008]
Network Architecture to Support QoS in Mobile Ad Hoc Networks
White Paper This paper presents a Quality of Service (QoS) architecture for supporting real-time data transmission in Mobile Ad hoc NETworks (MANETs). The QoS architecture includes a QoS transport layer, QoS routing, queue management and a priority MAC protocol. [18 Jul 2008]
With an Image-On-Demand and Image Archive Solution, a Top Uniform Services Company Boosts Efficiency and Slashes Costs
White Paper Headquartered in the Northeastern U.S.the customer provides uniforms and career apparel as well as food service and facilities management. The company wanted to cut out-of-control costs which were due to a complex process of scanning, all paperwork... [18 Jul 2008]
WebTools Gives Customers 24/7 Web Access to Critical Maintenance Records and Product Information
White Paper As Quality Machine's President, they thought document management might improve customer service for the company's two divisions, Quality Machine Works and Quality Machine Manufacturing. Daniel Louque, was looking for ways to improve the company's... [18 Jul 2008]
Fuzzy Logic Control Based QoS Management in Wireless Sensor/Actuator Networks
White Paper In particular, Quality-of-Service (QoS) management in WSANs remains an important issue yet to be investigated. As an attempt in this direction, this paper develops a fuzzy logic control based QoS management (FLC-QM) scheme for WSANs with... [18 Jul 2008]
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