service management business process
IBM TV: IBM WebSphere Application Server "Snow Play" - SOA + Web 2.0 Unite!
White Paper View this overview of IBM's business process management solution--based on service oriented architecture--that can provide the flexibility you need to innovate and win in your marketplace. If you need your business to be flexible and agile, and you... [24 Jul 2008]
Rapid Response Visa and Getronics Deliver Efficiency With CARE
White Paper The customer service solution, known as CARE, consists of a Case and Contact Management portal, developed as a bespoke system that integrates FileNET document and process management. The service delivered by Visa EU to its member banks is... [18 Jul 2008]
BPM Infrastructure Technology and Standards
White Paper A business process management (BPM) infrastructure is a collection of components that work together to support the design and execution of business processes. In this overview, Burton Group Service Director Chris Howard looks at the components of... [17 Jul 2008]
Peter Cochrane's Blog: Quality by design
Comment Everything from hospital and office cleanliness to vehicle reliability, from IT services to mobile devices, is harmed by such perversity of process. Written on the flight back to London and dispatched via a free wi-fi service in the lounge at... [09 Jul 2008]
Dynamic Business Process Management Solutions for: Complex Order Management Service Lifecycle Management Network Planning & Rollout
White Paper Certain leading operators are now starting to deploy solutions based on Business Process Management technology to provide this agility. For all operators, whether Fixed or Mobile, the ability to quickly introduce and support new services will soon... [03 Jul 2008]
Interactive Alerting Applications - The Basis of an Effective Business Service Management Strategy
White Paper This paper also identified the components required in an effective interactive alerting application mitigating the current process gaps. These processes and applications are responsible for ensuring the company does not suffer severe IT service... [03 Jul 2008]
Empirix OneSight: A Compelling Solution for Service Level Management
White Paper Among these differentiating features are the ability to monitor service levels from the end user’s point of view; the ability to monitor both internal and external service level performance from a single console; the ability to group performance... [03 Jul 2008]
Developing Return on Investment and Business Case Support for Data Center Infrastructure Management
White Paper The value of the integration of a visual repository with process management and the importance of the visual repository to other IT Service Management processes is not unique to the data center infrastructure. [03 Jul 2008]
BPM in Retail Banking
White Paper This webcast will describe practical aspects of Barclays Bank plc BPM project, including how they advanced operational efficiencies; deployed business process management as a shared service; created common shared components; and facilitated... [03 Jul 2008]
BPM in Retail Banking Webinar Featuring Barclays Bank plc
White Paper This webcast will describe practical aspects of Barclays Bank plc BPM project, including how they advanced operational efficiencies, deployed business process management as a shared service, created common shared components and facilitated... [03 Jul 2008]
Value of ITIL Process Framework to IT Service Management
White Paper This white paper analyzes the value ITIL process framework adds to IT service management. In IT service management parlance the value of a service can be measured in four parameters: alignment of IT service to business, cost, quality of service and... [03 Jul 2008]
Translate Business Objectives into Measurable IT Services
White Paper Get in-the-trenches advice on how to successfully implement a disciplined Service Level Management process that will help you better understand business objectives, define business critical IT services, and then commit to IT service levels that... [03 Jul 2008]
TIBCO Fulfillment Framework: Improving the Agility and Efficiency of Telecommunications Service Providers
White Paper With its proven integration and business process management software, TIBCO can help telecommunications service providers improve the efficiency of their operations and the flexibility of their OSS/BSS infrastructure. [03 Jul 2008]
In Process: The Changing Role of Business Process Management in Today's Economy
White Paper The ideas and concepts covered, such as process-based organizations, Business Operating Systems, Web services, and Business Service Providers, provide a basis for understanding the rich technology and organizational context for BPM. [03 Jul 2008]
The HP IT Service Management Reference Model
White Paper This model is a significant tool proven useful in presenting and describing the many IT Management processes, inter-process relationships, and business linkages IT needs to put in place for the successful development, deployment, and support of... [03 Jul 2008]
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