service management captiva
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DekaBank Streamlines Customer Correspondence Capture With FormWare
White Paper DekaBank selected FormWare, EMC Captiva's award-winning input management software, to address their data management needs and work with a new FileNet archiving system. DekaBank wanted to decrease these costs and increase customer service... [25 Jun 2008]
EMC Captiva FormWare Automates Billing Department Processes for Copesan
White Paper Security MicroImaging recommended implementing a complete ECM solution that included EMC Captiva FormWare and Hyland OnBase. Prior to implementing a complete enterprise content management system, Copesan was scanning service tickets and printing... [25 Jun 2008]
Grange Insurance Improves Operational Performance With Input Management Console From EMC Captiva
White Paper After several years of searching and a 30 day proof-of-concept, Grange implemented Captiva's Input Management Console (IMC) to monitor its ECM applications for both its IT and business unit teams. As Grange expanded its service and product... [25 Jun 2008]
Shortened Cycles and Improved Customer Service With Documentum and InputAccel
White Paper To meet these requirements, Metropolitan chose an integrated solution based on the EMC Documentum content management platform and the Captiva Input Acceldocument capture product. In addition, Metropolitan wanted to establish a central repository... [24 May 2005]
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