service management level agreements
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Improving Service Levels Through Transaction Visibility
White Paper This Confio-sponsored white paper from Enterprise Management Associates discusses the complexity of transaction processing and explains how the ability to view transaction details can help your IT department better meet its stringent Service Level... [08 Jul 2008]
Oracle and Java Performance Management: An Executive View
White Paper This Confio white paper posits that database administrators need to be more concerned about Wait-Time than any other performance metric as they strive to meet stringent Service Level Agreements (SLAs). [08 Jul 2008]
Service Level Management and Service Level Agreements
White Paper Service level agreements (SLAs) have become an important tool in IT's efforts to define and maintain network service levels when acquiring network resources from external providers. This white paper explains the role of Role of SLAs in SLM. [03 Jul 2008]
How Do You Manage Service Level Management?
White Paper I will define a Service Level Agreement to be an agreement for an end-to-end service. An agreement that defines the uptime, performance, and operational characteristics of an end-to-end service (which may contain many CLA's ) might be considered... [03 Jul 2008]
Satisfying Database Service Level Agreements While Minimizing Cost Through Storage QoS
White Paper Data management service providers negotiate with their customers to agree on a Service Level Agreement (SLA) that guarantees performance and reliability. The emerging paradigms of service oriented architectures and utility-based computing have the... [03 Jul 2008]
Delivering on Service Level Agreements for DB2 Environments
White Paper Learn how VERITAS Database Edition optimizes DB2 performance with technologies such as Quick I/O and Cached Quick I/O while also providing all of the file and volume management benefits of VERITAS Foundation Suite. [03 Jul 2008]
Using Storage Node Manager to Maintain Service Level Agreements and Reduce Administration Costs
White Paper Storage Node Manager is a consolidation point for managing the various storage devices throughout the storage network through the ability to launch vendor-supplied and device-specific management tools. [03 Jul 2008]
Improving SLA Management: Best Practices for Managing SLA's in Complex Application and Service Oriented Architectures
White Paper These leaders view SLAs and service-level management as a critical step leading toward true alignment among IT groups, external service providers and business management. How companies negotiate, create and manage their Service-Level Agreements... [03 Jul 2008]
Building Service Level Agreements
White Paper In the last article, we set forth a framework for Service Level Management (SLM) and defined some components to being able to manage an end-to-end service. The basic component of SLM is building an appropriate Service Level Agreement (SLA... [03 Jul 2008]
Ontario Hydro and WORLDSPAN
White Paper Service Level Agreements (SLAs) enhance application service level management, the process that helps ensure the performance of the IT organization is aligned with the company's business objectives and the requirements of the end user of these... [03 Jul 2008]
SunTone Certification Strengthens SP's Market Potential
White Paper The key business challenges were to continue meeting customers' demanding service level agreements (SLAs), independent certification that COLT eBusiness utilizes best practices and has high quality standards for service delivery. [03 Jul 2008]
Asset Managment Systems; Transplants from One Industry to Another
White Paper The aim of this paper is to demonstrate that management of the five core assets: people, things - systems, components, drawings; time, space - estate: sites and buildings; and finally, money - contracts, service level agreements, costs, sales... [03 Jul 2008]
StormWorks: Future Proofing IT Infrastructure Management
White Paper Wise Wan is the only access device that supports both passive Service Level Management (SLM), including performance monitoring, service optimization and a scalable network management system, as well as active Service Level Management, which... [03 Jul 2008]
eJiva Business Intelligence: Content Management Service
White Paper Organizations that successfully deploy a business intelligence solution can ensure the availability, accuracy, and consistency of their BI system through rigorous content management and formal service-level agreements. [03 Jul 2008]
BMC Software Increases Availability of Business-Critical Applications Using PATROL for Oracle
White Paper To ensure uninterrupted service to their end-users and maintain service level agreements (SLAs), proactive management and monitoring of production databases is vital for them. They implemented the PATROL for Oracle as an automated centralized... [03 Jul 2008]
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