service management operations manager
Better Together: Microsoft Operations Manager and Exchange Server 2003
White Paper To help prevent these costs and ensure high levels of service availability for Exchange Server 2003, companies can use the enterprise-class operations management capabilities provided by Microsoft Operations Manager (MOM) 2005 together with the... [23 Jul 2008]
Insurance Agency IT Group Saves IT Time With Centralized Voice Management
White Paper Warner Pacific uses Unified Operations Manager to monitor the operational status of all components of its Cisco Unified Communications system, including Cisco Unified CallManager, Cisco Unified IP phones, Cisco Unity Messaging, and Cisco Unified... [05 Jul 2008]
Data Center Services Provider Boosts Service Levels With Monitoring Software
White Paper To that aim, Cervalis is replacing the application-specific monitoring solutions in its data centers with Microsoft System Center Operations Manager 2007, a unified, end-to-end service management solution usable for both Microsoft and non... [01 Jul 2008]
TechNet Webcast: Introducing Microsoft Operations Manager 2005 (MOM 2005): A Preview - Level 200
White Paper This webcast will discuss how Microsoft Operations Manager (MOM) 2005, a cornerstone of the Dynamic Systems Initiative, helps to improve the manageability of the Windows Server System environment through open and scalable enterprise-class... [02 May 2008]
TechNet Webcast: Microsoft Operations Manager 2005 Technical Overview (Level 200)
White Paper The presenter of this webcast will take a look at the next version of Microsoft Operations Management product, MOM 2005, which enables increased levels of service availability for Windows Server System. [02 May 2008]
TechNet Webcast: Overview of the Active Directory Management Pack (Level 200)
White Paper This webcast introduces to the Active Directory Management Pack (ADMP) in Microsoft Operations Manager (MOM) 2005. The presenter explains how the ADMP is a valuable tool for monitoring events that various components and subsystems of the Active... [01 May 2008]
Scottish Water splashes out on tech
News Scottish Water has signed three tech contracts to the tune of £120m to help improve its operations and give better value to customers. The contracts have been signed with BT for mobile, data, voice and network services, Fujitsu for service desk and... [28 Apr 2008]
IT Solution Provider Boosts Business With Enhanced Remote Management Capabilities
White Paper To provide customers with enhanced IT management, LegendCorp became an early adopter of Microsoft System Center Remote Operations Manager 2007. This helps bolster LegendCorp's reputation as a trusted service provider and minimizes the risk of... [26 Apr 2008]
Public Sector Service Achieves 100 Per Cent Uptime for Business Critical Messaging Server
White Paper After reviewing a number of different solutions for monitoring its servers, COPFS implemented Microsoft Operations Manager (MOM) 2005 with MOM 2005 Management Pack. The Crown Office and Procurator Fiscal Service (COPFS) in Scotland provides an... [26 Apr 2008]
IT Services Firm Enhances Business Offerings With New Managed Services Technology
White Paper To best provide this service, I.B.I.S.became an early adopter of Microsoft System Center Remote Operations Manager 2007, which it uses with Microsoft System Center Essentials 2007 to remotely monitor its customers' IT systems. [26 Apr 2008]
IT Services Supplier Boosts Service to GPs With Streamlined Operations Management
White Paper INPS and Microsoft Gold Certified Partner Pygmalion designed and implemented a solution based on Microsoft Operations Manager 2005 and ITIL best practices. It needed a management solution that: better monitored service performance, lowered the... [26 Apr 2008]
Vodafone boosts apprenticeship scheme
News Apprentices at the company work in different areas across the business and one of the biggest programmes is retail operations covering all of the company's UK stores. The rest will be existing apprentices who progress onto a higher qualification... [25 Feb 2008]
Tiscali CEO: Bandwidth is key to fat pipe nation
Comment Mary Turner heads up the operations of ISP Tiscali UK, occupying the CEO's chair since September 2003. Her background is in retail and Turner originally trained as an accountant, but she has more than a decade's experience in the technology... [21 Feb 2008]
Russian Conglomerate Handles Deluge of Spam While Automating E-Mail Management
White Paper Through integration with Microsoft Operations Manager 2005, the company has reduced calls to its help desk. The company decided to upgrade to Microsoft Exchange Server 2007 Service Pack 1 (SP1) for its numerous capabilities for automated monitoring... [18 Dec 2007]
Webcast: Incident, Problem and Event Management: The IT Process Wars!
White Paper Incident and event management is a key part of any IT organization's mission, but problem resolution has often been hampered by the historic gap between IT operations and the service desk. While barriers between help desk and IT operations teams... [12 Dec 2007]
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