service management process
Infor makes SOA SaaSy
News Gordon said that, in order to make business networks effective, organisations need to share information and resources as well as open up business process management systems. Infor is aiming to bring... [15 Oct 2008]
The McCue Interview: Nigel Underwood, CIO, DHL
Comment So getting the spare part to the engineer [in the field] is a core logistics process where we need to develop a capability to do that. It comes with the snappy title of director of corporate business... [08 Oct 2008]
eCryptfs: An Enterprise-Class Cryptographic Filesystem for Linux
White Paper It provides functionality similar to that of GnuPG, only the process of encrypting and decrypting the data is done transparently from the perspective of the application.eCryptfs leverages the recently introduced Linux... [01 Oct 2008]
Scheduling High Performance Data Mining Tasks on a Data Grid Environment
White Paper Since the distributed knowledge discovery process is both data and computational intensive, the Grid is a natural platform for deploying a high performance data mining service. In particular the paper... [01 Oct 2008]
Becta backs open source in schools
News Linux IT, another open-source vendor involved in the shortlisting process, claimed it had pulled out of the process as it felt its products were slanted more towards business than education. The... [25 Sep 2008]
ASG Service Dependency Mapping: Making the Link between IT and the Business
White Paper Service Dependency Mapping (SDM) products automate the process of creating and maintaining these links. Aligning IT and business perspectives requires the ability to create links between configuration... [22 Sep 2008]
Understanding Your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry
White Paper Segmentation is the process of developing meaningful customer groups that are similar based on individual account characteristics and behaviors. The goal of segmentation is to know the customer better and to apply that... [19 Sep 2008]
10 ways the credit crunch will hit IT
News The flip side is that the crunch will spark a flurry of new and renegotiated IT and business process outsourcing deals as companies look to squeeze savings out of new and existing contracts. You will see a move towards... [16 Sep 2008]
Yo!Sushi going all IP
Case Study Sushi to in-source a call centre for its home delivery service, creating some six to 10 jobs in the process. For the inside track on management and business visit BNET.co.uk, your go-to... [15 Sep 2008]
Towards Management of SLA-Aware Business Processes Based on Key Performance Indicators
White Paper This paper introduces a stepwise approach for management of SLA-aware service compositions based on process performance requirements specified as Key Performance Indicators. The fact... [11 Sep 2008]
Towards Management of SLA-Aware Business Processes Based on Key Performance Indicators
This paper introduces a stepwise approach for management of SLA-aware service compositions based on process performance requirements specified as Key Performance Indicators. The fact... [11 Sep 2008]
Billing Consolidator and Service-Oriented Medical Factoring in the Netherlands
White Paper The company wanted to streamline, automate, and enhance the end-to-end credit management process for healthcare and other customers in B2C sector. Kesteren Group deployed BEA systems for its solution and... [11 Sep 2008]
Billing Consolidator and Service-Oriented Medical Factoring in the Netherlands
The company wanted to streamline, automate, and enhance the end-to-end credit management process for healthcare and other customers in B2C sector. Kesteren Group deployed BEA systems for its solution and... [11 Sep 2008]
BMC tools simplify virtualisation
News According to the company, the new software is grounded in BMC's automated set of closed-loop change and configuration management process workflows. BMC Software, the service and... [04 Sep 2008]
The Five Critical SLA Questions: What You Need to Know Before You Define Your Managed File Transfer Service Level Agreements
White Paper But are you aware that the use of SLAs as part of the service delivery management process is on the rise - regardless of whether it's for external use, internal use, or outsourcing... [02 Sep 2008]
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