service management system
End-to-End Update Management: How Windows Vista Reduces the Pain of Update Management
White Paper This white paper describes how the Microsoft Windows operating system Windows Vista improves the update management experience for both information technology (IT) professionals and end users. The paper also addresses the changes to the end-user... [23 Jul 2008]
BBC to take better care of web budget
News The Trust asked the BBC Executive to propose a new system of financial management to address the shortcomings which led to the overspend. A total of £110m was spent on bbc.co.uk in the last 12 months - 48 per cent higher than the service licence... [22 Jul 2008]
Is the UK an open source laggard?
News Firstly, we have a feature-rich Content Management System that we're using on an increasing number of our web sites and this success is encouraging us to look for other open source solutions. He said: "We are keen to exploit some of the... [21 Jul 2008]
Traffic Engineering and Network Management System for QoS-Guaranteed DiffServ Provisioning
White Paper This paper proposes an integrated traffic engineering and management system for DiffServ-over-MPLS services in Next Generation Internet (NGI). The paper explains the requirements and overall operations of the DiffServ-over-MPLS traffic engineering... [18 Jul 2008]
Delivering Audiovisual Content With MPEG-21-Enabled Cross-Layer QoS Adaptation
White Paper Television over IP service) with a unified QoS management concept that enables an IP driven integration of different system components (terminal, user, content, and network). This paper proposes an implementation of a streaming service (e.g. [18 Jul 2008]
HybriCore Technology: Delivering End-to-End System-Level QoS Functionality
White Paper However, one of the clear questions that system architects, who are designing the next generation of multi-service access and aggregation platforms, must resolve is how this technology can be augmented with other key silicon building blocks to... [18 Jul 2008]
Rapid Response Visa and Getronics Deliver Efficiency With CARE
White Paper The customer service solution, known as CARE, consists of a Case and Contact Management portal, developed as a bespoke system that integrates FileNET document and process management. The service delivered by Visa EU to its member banks is... [18 Jul 2008]
QoS Monitoring System
White Paper With the Simple Network Management Protocol Management Information Base (SNMP MIB) function, the QoS Monitoring System can be incorporated into general network management software. With the explosive growth of the Internet, Quality of Service (QoS... [18 Jul 2008]
Multi-Layer, Mission-Aware QoS Management Techniques for IP Applications in a Joint Battlespace Infosphere
White Paper It describes an MBNM prototype system for an Air Force Cooperative Attack mission with swarms of unmanned aerial vehicles. The prototype implementation uses BBN's Quality Objects (QuO) software framework to develop a UAV Imagery Application that... [18 Jul 2008]
Optimizing Request Denial and Latency in an Agent-Based VPN Architecture
White Paper Agent-Based Virtual private networks Architecture (ABVA) refers to the environment where a third-party provider runs and administers remote access VPN service for organizations that do not want to maintain their own in-house VPN servers. [18 Jul 2008]
FileVision Makes Document Management Elementary for Cholmondeley Children's Home in New Zealand
White Paper Cholmondeley Children's Home is a registered Child and Family Support Service located in Christchurch, New Zealand, which provides a safe, short-term haven for children between the ages of 3 and 12 whose parents are unable to care for them. [18 Jul 2008]
Courts to save millions with streamlined tech
News The 'CJ Know-How' system should help deliver "real savings" to the billions of pounds it costs to administer criminal justice in England and Wales, according to the CEO of the Crown Prosecution Service (CPS) Peter Lewis. [17 Jul 2008]
Combined Management of Power-and Quality of Service in Distributed Embedded Video Surveillance Systems
White Paper This paper presents PoQoS, a novel approach for combined management of power- and Quality of Service (QoS) in distributed embedded video surveillance systems. The proposed approach also offers an extensible model for implementing PoQoS in an... [17 Jul 2008]
Law firm gets SaaSy with email security
Case Study Ashurst previously used an in-house system but the decision was taken to move to the software as a service approach to reduce the burden on the IT department. He added: "One of the things I was trying to get away from was having the need to have... [15 Jul 2008]
VoIP Hits the Bull's Eye for Sporting Goods Supplier's Call Center
White Paper Since adding the ShoreTel system, McKenzie Sports has realized significant cost savings, employees and the IT department are more productive due to improved call management capabilities, and customers are receiving much more consistent service... [14 Jul 2008]
Keep updated for stories matching service management system via RSS
