service management
Salesforce.com makes more friends in the cloud
News The IT service desk software maker is planning to bring its Service Desk Express product to the Force.com platform so businesses can operate their IT support in the cloud. While development is currently... [20 Nov 2009]
Creating and managing value with IBM Tivoli Service Management Center for System z
White Paper Server sprawl can divert valuable time and resources away from pursuing your core business goals. This white paper will show how System z can give you the visibility, control and automation your business needs to become more successful. [16 Nov 2009]
Accelerate Your Cloud Implementation with IBM CloudBurst and Intel Xeon Processors
White Paper CloudBurst allows you to automate Service Management capabilities across your virtualized cloud environment via a Self-Service Portal. Come listen to industry experts from IBM and Intel... [16 Nov 2009]
Microsoft Online Services Business Value
White Paper Simplified software subscription license management for attractive pricing and a predictable cost.percent availability service-level agreement (SLA) and certified by third-party audit. This white paper... [16 Nov 2009]
Turbulent times call for an agile application foundation.
White Paper A service-oriented architecture (SOA) provides a foundation that enables agility and aligns IT to business goals. It also covers methods to ensure trust, management and security across business... [16 Nov 2009]
Measuring the Value of IT Service Management (ITSM)
White Paper The purpose of this paper is to present a method for reducing risk and increasing IT contribution during uncertain times and to assist readers with measuring the value and building a business case for IT Service... [13 Nov 2009]
LANDesk IT Service Management: Helping IT Become a Service Provider
White Paper Through a concept known as IT Service Management, IT can remove the isolating silos that surround applications and begin automating business workflows and processes. To keep up with changing business... [13 Nov 2009]
IP Security Management (IPSM): BLC 6000 Multi-Service Access Platform
White Paper Innovations that simplify network operations and deliver a higher Quality of Experience (QoE) to subscribers are necessary if service providers plan to remain competitive. This paper provides a general overview of Occam... [13 Nov 2009]
Using a Hosted Service for Holistic Email Management
White Paper To meet the demands imposed by regulator,' requirements - while protecting themselves against litigation-related discovery requests and safeguarding their networks against security breaches - organizations are turning to email... [13 Nov 2009]
ITIL in a Recession
White Paper As organizations focus on surviving the recession, is this the time to consider adopting industry practices such as ITIL service management? The service lifecycle approach and ready made... [13 Nov 2009]
The Business Case for Desktop Authority Password Self-Service
White Paper Obviously, the ROI for implementing a self-service password reset solution is significant. Simply enabling end-user self service can dramatically reduce costs and increase efficiency. In addition, using... [13 Nov 2009]
Achieving a Best-Practice Service Desk From Desktop to Data Center
White Paper IT service management (ITSM) and the IT Infrastructure Library (ITIL) process framework were envisioned to help organizations align IT capabilities with business requirements and provide a systematic... [13 Nov 2009]
ITIL: Theory Into Practice
White Paper Implementing the IT Infrastructure Library (ITIL) set of guidelines to aid the implementation of a lifecycle framework for IT Service Management (ITSM) is now a major priority for a growing number of... [13 Nov 2009]
Federated Identity and Software as a Service (SaaS): Single Sign-On to the Cloud
White Paper As companies seek efficient ways to cut costs, many are turning to Software as a Service (SaaS) as an option for outsourcing certain types of IT services, like sales management, human resource... [13 Nov 2009]
Validating the Business Benefits of Integrated Systems Management: The LANDesk Software Customer Experience
White Paper As a result, IT organizations have started adopting Information Technology Infrastructure Library (ITIL) and IT service management best practices to help streamline their management... [13 Nov 2009]
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