service management
'Incompetent': The verdict on gov't prisoner database
News Chair of the PAC, Edward Leigh, said of the programme that was designed to implement a single database between the Prison Service and the National Probation Service: "Even we were surprised by the extent... [03 Nov 2009]
Photos: Top iPhone apps for business
Photo The Yell.com application uses the iPhone's in-built GPS to provide directory information on local businesses and service providers. Users can view customised financial, HR, supply chain and customer relationship... [27 Oct 2009]
How Google Apps helped Jaguar Land Rover keep motoring after Ford sale
News The move has saved Jaguar Land Rover several million pounds compared to the cost of setting up its own Microsoft Exchange server and will offer ongoing service savings as well. Jaguar Land Rover already works with... [26 Oct 2009]
How tech is helping gamblers get that casino feeling
News The revamped platform - along with a new 24-hour live betting service - went live in February and can be plugged into third party websites to provide them with the same gaming functionality which they can then tailor for... [23 Oct 2009]
Turbulent times call for an agile application foundation.
White Paper A service-oriented architecture (SOA) provides a foundation that enables agility and aligns IT to business goals. It also covers methods to ensure trust, management and security across business... [20 Oct 2009]
The new face of IT service management
White Paper In today's business climate, IT organizations need to demonstrate their ability to add value. This white paper from Macehiter Ward-Dutton an IT advisory firm that specializes in issues of IT-business alignment shows how IT can... [20 Oct 2009]
Put ITIL best practices to work for your business
White Paper This view into ITIL best practices in service management shows how you can maximize the business value of your technology. What do the new ITIL® standards mean for a small business? With an adaptable... [20 Oct 2009]
Accelerate results by aligning Lean Six Sigma, BPM and SOA
White Paper Lean Six Sigma (LSS) produces real results, and when combined with business process management (BPM) and service oriented architecture (SOA) can position a company for growth as the economy begins to... [20 Oct 2009]
IDC whitepaper - Using a Hosted Service for Holistic Email Management
White Paper Download this IDC white paper to learn what is driving the adoption of holistic email management "from the cloud"? Discover how IDC views the market trend moving from on-premise solutions to a SaaS-based model; the... [19 Oct 2009]
Outsourcing - how to make sure it's reliable
Comment You may be interested in the inputs (to ensure that a supplier can feasibly provide the service) but your key measure is the output. You should have a number of service-level agreements (SLAs) defined... [19 Oct 2009]
Mobile Workforce Management and the Aging Utility Workforce
White Paper Maintaining utility efficiency, reliability, and safety during this period of change is particularly challenging for those managing field service technicians, whose skills and depth of experience are difficult to... [18 Oct 2009]
Maximum ASP Case Study
White Paper MaximumASP wanted to offer highly available virtualized servers in order to increase service levels and efficiency and lower costs. The Microsoft System Center Management Suite streamlines... [15 Oct 2009]
ComputerWorld eBook: Enterprise Management Flyover
White Paper This eBook provides the answers with in-depth articles on how organizations are driving down costs, reducing risks and increasing quality of service and agility. Ensuring Web Service Quality for SOA What... [15 Oct 2009]
Composite Application Management: Bridging the IT Visibility Gap in Complex Composite Applications
White Paper As more and more IT shops deploy multitier middleware platforms and frameworks for the delivery of business-critical application services, they are expecting to garner the benefits of the service-oriented architecture... [15 Oct 2009]
Oracle WebLogic Suite 11g Technical
White Paper Businesses want to minimize the cost of running business-critical applications, deliver new products and services at light speed for competitive advantage, and cope with ever-increasing customer Quality of Service (QoS). [15 Oct 2009]
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