service operations control
Improve visibility, control and automation with IBM Service Management
White Paper IT operations must constantly improve visibility, control and automation. IBM Service Management solutions, like the IBM Service Management Stimulator Workshop, help organizations leverage ITIL best practices and realize predictable results... [01 Aug 2008]
Beyond Point of Care: Benefiting From Unit-of-Use Bar Code Traceability in the Life Sciences Supply Chain
White Paper It also describes how variable-information labeling can improve regulatory compliance, recall management, distribution and returns, production control, product authentication, customer service and other operations for manufacturers and distributors. [03 Jul 2008]
Lifetree Leverages BEA Technologies to Power Its Proprietary Sales and Service Framework for the Telecom Industry
White Paper Telecom operators have to contend with geographical networks encompassing operations in multiple circles and therefore need greater control of the network to facilitate uniformity in service levels across all fronts. [03 Jul 2008]
Sun Operations Management Solution: Transforming IT Into a Business Service - Predictable, Repeatable, and Cost-Effective
White Paper Providing dynamic IT infrastructure management, Sun Managed Services helps optimize data center operations while at the same time giving you control over IT program direction and strategy. Today, organizations are seeking new ways to transform... [03 Jul 2008]
Private Enterprise Resilient Packet Rings (RPR) over Dedicated SONET Facilities
White Paper For the service provider, this proposed architecture provides tangible benefits in operations, customer loyalty, and retention. This architecture provides significant value to the enterprise by offering greater control over their bandwidth and... [03 Jul 2008]
Recognizing The Need For Corporate Fleet Solutions
White Paper As service becomes an increasingly important differentiator against competitors’ offerings, the importance of maintaining control over the customer relationship becomes even more apparent. In 1998, Volvo Finland recognized the need for-and... [03 Jul 2008]
Montepaschi Serit Adapts To Tax Collection Reform with SAS Financial Management Solutions
White Paper In Italy, regulatory changes over the last few years have made the operations of Montepaschi Serit, the Sicilian tax collection service, significantly more complex. In 2002, Montepaschi Serit chose SAS Financial Management Solutions as a form of... [03 Jul 2008]
Nildram Makes the Family Connection
White Paper One company with an enviable record of retaining control over all aspects of its operations is Stokers Ltd, a family run retailer of fine furniture and carpets. The wires-only service from Nildram permits Stokers to collect sales data from its POS... [03 Jul 2008]
SAP-Based Customer Care System Gets Rave Reviews
White Paper The new system has yielded benefits such as streamlined operations yield over-all cost savings of $8 million, timely, accurate and seamless information flow provides better company-wide decision support and Improved customer service and lower... [03 Jul 2008]
Customer Visibility and Control of Optical Broadband Services
White Paper Most important among these are ensuring a completer view of the equipment underlying the service offer - forcing service providers to build CV& C solutions that support multi-vendor, multi-layer visibility and control. [03 Jul 2008]
Accounts Payable for an Accounting Firm
White Paper A leading multinational accounting firm, has a Service Center in the US providing a variety of back office operations for its US and Canadian offices. Their requirements from a vendor included, handling volumes at better service levels, handling up... [03 Jul 2008]
Optimizing Enterprise IT
White Paper To cut costs effectively, IT administrators must optimize their internal environment, including not only technologies, but also operations, financial controls and relationships with external vendors and service providers. [03 Jul 2008]
The Next Generation of Inventory Management
White Paper Instead, if a carrier can capture network resource data to create an accurate physical and logical representation, and make this data available throughout a service provider's operations system environment, it results in faster revenue recognition... [03 Jul 2008]
Corporate Real Estate and Facilities Optimization
White Paper FIS) software is revolutionizing CRE management by applying the same “just-in-time” business principles that optimized manufacturing operations over the last fifteen years. FIS gives visibility and management control to huge CRE cash flows while... [03 Jul 2008]
WorldCom Steals the March on its Rivals With Advanced Customer Service System
White Paper The system enables WorldCom to monitor its complex operations, control overhead and efficiently track and resolve customer inquiries. They wanted to create an advanced customer service system to enable the company to increase its market share. [03 Jul 2008]
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