service operations delivery manager
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Accelerating Operations With Preside Optical
White Paper Originally presented on February 11, Kirk Edwardson, Preside Optical Marketing Manager, Nortel Networks, discussed how Preside Optical network management delivers tools for the entire OPTera family of products which... [03 Jul 2008]
Intensive Hosting Minimizes Overhead and Maximizes Service Delivery With the Microsoft Solution for Windows-Based Hosting
White Paper Microsoft Operations Manager has saved the company $975,000 in the first six months of deployment and has cut the time it takes the IT staff to resolve a problem by at least a third. The Microsoft... [04 Nov 2007]
Intensive Hosting Minimizes Overhead and Maximizes Service Delivery With the Microsoft Solution for Windows-Based Hosting
Microsoft Operations Manager has saved the company $975,000 in the first six months of deployment and has cut the time it takes the IT staff to resolve a problem by at least a third. The Microsoft... [03 Nov 2007]
Avoiding the next Northern Rock
Comment This is where banking business operations can learn major lessons from the mystical arts of good project and risk management practice. Effective response requires instant access to operations data. Too... [15 Oct 2007]
CA Announces the Availability of JAWS Workload Service Manager for Unicenter Workload Automation
White Paper JAWS Workload Service Manager is a powerful product for Unicenter AutoSys that helps improve the delivery of critical IT services based on defined service level... [16 Nov 2006]
CA Announces the Availability of JAWS Workload Service Manager for Unicenter AutoSys Job Management
White Paper JAWS Workload Service Manager is a powerful product for Unicenter AutoSys that helps improve the delivery of critical IT services based on defined service level... [16 Nov 2006]
Government Systems Integrator Chooses EM7 to Provide Proactive Service Level Management for Mission-Critical IT Service Delivery
White Paper The Data Center Manager at CTC needed a better monitoring and management solution to improve service level management, operations and customer support. EM7 provides CTC with the level of... [09 Aug 2006]
IBM shuffles its services deck
News In his new position, he will be responsible for bringing more productivity and efficiency to service delivery, Barbini said. Moffat, who was senior vice president of supply chain... [20 Jul 2005]
How small IT vendors can win big accounts
Comment Phil Young, head of IT operations at Amtrak Express Parcels and a buyer from small IT firms, agrees with these criteria and points out he also "makes sure there's a really good contact in place, one that's looked at by... [18 Feb 2005]
Business Process Outsourcing: Should you believe the hype?
Comment Banks have been outsourcing cheque clearing operations for years; HR departments have used third parties to provide payroll services for a long time; both examples of BPO, a term which has been knocking around in the... [07 May 2003]
BT moves back into directory services
News Paul Elliott, the former head of customer operations at First Direct who is general manager at BT Directories, said the cost of building and classifying a directory would have cost the company more than... [06 Aug 2002]
BA goes rental over Unix servers
News BA's service delivery manager, David Weston, explained the attractions of the deal. BA will initially rent three Sun Starfire servers for its sales and marketing... [09 Jul 1999]
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