service operations desk
Transfield: Services Builds Solid IT Management Solution With HP OpenView
White Paper HP OpenView Service Desk was integrated with HP OpenView Operations for Windows and OpenView Network Node Manager, each residing on separate HP ProLiant servers. Transfield Services deployed HP OpenView Service Desk, enabling it to consolidate its... [03 Jul 2008]
Expert Support Empowers Employees at Dow Chemicals
White Paper The Dow Chemical Company has pursued for its help desk technical support operations, after a 1995 review revealed inconsistent service quality, costs and user satisfaction levels across Dow's worldwide facilities. [03 Jul 2008]
FrontRange Solutions ITSM Executive Overview
White Paper FrontRange IT Service Management is a modular, comprehensive, integrated service desk solution that allows organizations to automate and improve the operations of their service desk simply and quickly. [03 Jul 2008]
Service Desk Evaluation Guide for the Small and Mid-Sized Business: How to Choose the Right Service Desk Solution and Improve Your ROI
White Paper Selecting the right service desk solution for managing your mission-critical operations can help you accomplish this goal. This paper is designed to help small and mid-sized businesses to select the right tools to decrease your costs and improve... [03 Jul 2008]
Service Strategies Corporation Case Study: Daou Systems
White Paper In 1997, Daou worked with a large healthcare facility in Indianapolis, Indiana, to perform a detailed assessment of its Desktop and Help Desk operations. Suggestions for improvements included the establishment of a Service Level Agreement (SLA... [03 Jul 2008]
Liverpool Implements Business Service Management With Solutions From BMC Software
White Paper They expanded from their existing Remedy Help Desk implementation to the entire Remedy IT Service Management Suite for the Enterprise, including Remedy Change Management, Remedy Asset Management, and Remedy Service Level Agreements (Remedy SLA). [03 Jul 2008]
Arch Chemicals Provides Outstanding Worldwide Support With Remedy
White Paper The help desk team was interested in new functionality, such as parent-child ticket tracking and closing, more automated escalation, extensive reporting, asset tracking, and change management. It became clear that replacing the custom application... [03 Jul 2008]
How Does Your IT Help Desk Measure Up?
White Paper How efficient do you think your IT help desk really is? If you think your IT help desk could do better, it's time for an IT help desk checkup. Evaluating the efficiency of your IT help desk is easy and only takes a few minutes. [24 Jun 2008]
Paul Greenwood
CIO Profile Two years later responsibility for internal tech also landed on his desk. Over the last six years, Greenwood has worked to standardise Clifford Chance's technology base across its global footprint and to consolidate operations into six regional... [11 Jun 2008]
Scottish Water splashes out on tech
News The contracts have been signed with BT for mobile, data, voice and network services, Fujitsu for service desk and infrastructure support and India's Tata Consultancy Services (TCS) for application management. [28 Apr 2008]
Service-Oriented Architecture and Enterprise Architecture, Part 2: Similarities and Differences
White Paper In this engagement, IBM provides a broad range of business transformation and IT outsourcing services and manages all of the client's IT operations - mainframe, midrange, desktop, help desk, voice and data network, application development, and... [09 Apr 2008]
Profitable Strategies for Optimizing Help Desk Operations
White Paper In this free whitepaper, you'll learn how to completely re-think the way your service desk deploys people, processes, and technologies. Find out why only a third of companies are satisfied with their support desk investments, and why automating... [25 Feb 2008]
Photos: Heathrow's T5 tech ready for take-off
Photo The desk includes a phone connected to the terminal's high capacity IP network and a barcode scanner to register boarding passes. The screen shows feeds from various news organisations to alert the team of anything that might affect their operations. [12 Feb 2008]
Russian Conglomerate Handles Deluge of Spam While Automating E-Mail Management
White Paper Through integration with Microsoft Operations Manager 2005, the company has reduced calls to its help desk. The company decided to upgrade to Microsoft Exchange Server 2007 Service Pack 1 (SP1) for its numerous capabilities for automated monitoring... [18 Dec 2007]
Customizable Service Desk Software Helps IT Solutions Provider Streamline Operations
White Paper Find out why one of the leading providers of managed technology services finds the BMC Software solution perfect for managing the various service level agreements of its diverse client base, and discover how the easy-to-use Web interface and... [12 Dec 2007]
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