service operations linde
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Oracle Case Study: AGA Linde Healthcare
White Paper AGA Linde Healthcare selected Oracle's PeopleSoft Enterprise Customer Relationship Management (CRM) to support its sales processes and as the foundation for its Client Relations Center (CRC), which centralizes all... [14 Sep 2007]
Call centres lag behind on IP adoption
Comment Avaya's Van Der Linde says many companies are finding the decision to deploy IP in smaller contact centres easier to make because it is simpler to assure network quality of service. John van der... [01 Feb 2005]
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