service requests
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Photos: Sony Ericsson debuts see-through Xperia phone
Photo Pureness owners will get a little more for their money than minimalist Scandinavian design: there's also access to a 24/7 global concierge service to help with all manner of "lifestyle requests" from the... [25 Nov 2009]
Using a Hosted Service for Holistic Email Management
White Paper To meet the demands imposed by regulator,' requirements - while protecting themselves against litigation-related discovery requests and safeguarding their networks against security breaches - organizations are turning to... [13 Nov 2009]
Increasing SIP Firewall Performance by Ruleset Size Limitation
White Paper A key issue of IDS performance is the operation of its firewall to block malicious user requests. To protect SIP communication networks from attacks, especially flooding attacks like Denial-of-Service or... [12 Nov 2009]
Mapping Light Communication SLA-Based Workflows Onto Grid Resources With Parallel Processing Technology
White Paper With the previously proposed mapping algorithm, the mapping module may become the bottleneck of the system when many requests come in a short period of time. Service Level Agreements (SLAs) are currently... [12 Nov 2009]
Photos: Top iPhone apps for business
Photo Users can access the latest account activity before meetings, log calls and respond directly to customer requests. The Yell.com application uses the iPhone's in-built GPS to provide directory information on local... [27 Oct 2009]
Overview of Requirements and Applications for 40 Gigabit and 100 Gigabit Ethernet
White Paper Similar aggregation effects are present in the carrier and service provider networks, where it has become increasingly challenging for service providers to accommodate customer requests... [09 Oct 2009]
Epicor Enhances Enterprise Resource Planning With SQL Server 2008 Reporting
White Paper To meet customer requests for a powerful and cost efficient reporting environment, the company migrated Epicor 9 reporting to Microsoft SQL Server 2008 Reporting Services. The company recently released Epicor 9, an... [02 Oct 2009]
Dutch IT Service Provider Can Launch New Servers and Storage Up to 75 Per Cent Faster Thanks to Virtualization
White Paper Info Support wanted to respond faster to client requests by creating a development environment where new projects, complete with servers and storage, were up and running in a couple of hours. The company deployed the... [02 Oct 2009]
Czech Region Citizen Portal Offers Access to 70 Public Service Online Transactions
White Paper Until three years ago, local government in the Plzen region of the Czech Republic delivered public services by largely paper-based systems, with businesses and citizens making requests for services across the counter in... [02 Oct 2009]
SimplexGrinnell Extends Field Service Capabilities by Upgrading to Oracle E-Business Suite Release 12
White Paper SimplexGrinnell upgraded to Oracle E-Business Suite Release 12 to provide continued support, consistent system performance, and expanded field service capabilities and eliminated manual and duplicate data entry via... [01 Oct 2009]
Google Wave opens doors to 100,000 newbies
News Google received more than one million requests to participate in the preview, said Lars Rasmussen, engineering manager for Google Wave, and while it won't be able to accommodate all those requests on... [30 Sep 2009]
eBay set to hang up on Skype?
News A price was not revealed but previous reports put eBay's asking price for Skype at about $2bn.eBay representatives did not immediately respond to requests for comment. eBay is expected to announce today that it has... [01 Sep 2009]
Ad Hoc Reporting: Self-Service, Personalized Reporting for Any Business User
White Paper It provides a case study, which describes a real-world example of how the New York City Health Department makes reporting easy for their users, while eliminating the backlog of report requests for IT. [01 Sep 2009]
BMC Best Practice Process Flow for Event Management
White Paper The operations manager periodically reviews all high-impact incident requests (i.e.all service outages that affected multiple users). For each of these incident requests, the operations... [30 Aug 2009]
Step-by-Step Guide to Building a CMDB: Updated for ITIL Version 3
White Paper With the release of the Information Technology Infrastructure Library (ITIL) Version 3 (V3), it received numerous requests to update this paper to incorporate the most current ITIL guidelines. Please keep in mind two key... [30 Aug 2009]
