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One of the World's Leading Financial Custody Solution Providers Turns to BMC Software for Best-Practice IT Service Management
White Paper After extensive competitive analysis, Information Mosaic deployed BMC software for its solution and implemented BMC ITSM Express which offered the necessary functionality and flexibility to support the company's external custody customers and... [11 Jul 2008]
BMC Remedy IT Service Management Suite Rings in Service Improvements
White Paper The company deployed BMC software for its solution and implemented BMC Remedy IT Service Management Suite to illuminate its IT operating environment and embed workflow and systems to consistently manage it. [11 Jul 2008]
ClubCorp Balances High Tech and High Touch With the Help of BMC Service Desk Express Suite
White Paper ClubCorp deployed BMC software for its solution and implemented BMC Service Desk Express Suite which helps the IT organization to keep information systems running so that employees have immediate access to customer preferences and interests, and... [11 Jul 2008]
University Closes Information Gap With BMC Service Desk Express Suite
White Paper The University deployed BMC software for its solution and implemented BMC Service Desk Express Suite to address their incident and problem management, adding change management to the mix after a number of years reaping the benefits of the service... [11 Jul 2008]
Hi Fert Relies on BMC Service Desk Express Suite to Provide Exceptional Service to Customers and Dealers
White Paper Hi Fert deployed BMC software for its solution and implemented BMC Service Desk Express Suite, including the Change Management and Client Services modules. The company wanted to implement an ITIL-based single-point-of-contact service desk that... [11 Jul 2008]
BMC Remedy Assists Time Warner Cable in Delivering Award-Winning Customer Care
White Paper The Time Warner Cable deployed BMC software for its solution and implemented BMC Remedy Action Request System. Time Warner Cable wanted to ensure that Customer Service Representatives (CSRs) have the tools to meet customer expectations. [11 Jul 2008]
Cerner Takes Business Service Management Approach to Ensure Availability of Critical Healthcare Systems
White Paper Cerner deployed BMC software for its solution and implemented Business Service Management, including the Service Impact and Event Management solutions. Cerner Corporation is the leading supplier of information technology to the healthcare industry. [11 Jul 2008]
Totem Automates Order Processing and Provisioning With BMC Remedy
White Paper In Totem deployed BMC software for its solution and implemented BMC Remedy Action Request System to automate order processing and provisioning. The company wanted to update their billing systems as soon as a service is turned on so they can capture... [11 Jul 2008]
CGI Group Inc. Turns to BMC Application Problem Resolution to Improve Customer Satisfaction for Top Telecommunications Client
White Paper CGI Group deployed BMC software for its solution and implemented BMC Application Problem Resolution system to quickly reveal root causes of problems. CGI Group Inc.is one of the largest IT and business process service firms in North America. [11 Jul 2008]
DANONE Reduces Rollout Time for BMC Service Desk Express by 66 Percent With BMC Alignability for Service Desk Express
White Paper DANONE deployed BMC systems for its solution and implemented BMC Service Desk Express Suite to support IT Infrastructure Library (ITIL) best-practice methodologies and enable the company to deliver increased service desk performance, manageability... [11 Jul 2008]
Vodafone Turns to the BMC Remedy IT Service Management Suite to Streamline Its Service Support Infrastructure
White Paper Vodafone turned to the BMC Remedy IT Service Management Suite to help it identify and understand IT and technology elements of individual services, making IT more transparent and automated. Vodafone wanted a solution suite to manage companywide... [11 Jul 2008]
is:energy Provides Complete IT Services Solution With BMC Remedy
White Paper After searching for several vendors is:energy deployed BMC systems for its solution and implemented BMC Remedy Action Request System to meet their requirements. is:energy GmbH is one of Germany's leading complete IT service suppliers for the energy... [11 Jul 2008]
Liverpool Implements Business Service Management With Solutions From BMC Software
White Paper One part of the initiative was to implement a comprehensive IT Service Management solution, based on IT Infrastructure Library (ITIL) best practices. The second part of the initiative, was to adopt a Business Service Management (BSM) perspective to... [03 Jul 2008]
iASPire Uses PATROL for SAP and CONTROL-M To Improve Availability in their Enterprise Resource Planning Environment
White Paper Based on these two objectives, they searched for a solution that would enable them to monitor and manage their world-class service levels.iASPire had already implemented PATROL products from BMC Software to assure the business availability and... [03 Jul 2008]
Freedom of Information Act: How Magic Service Desk Suite Can Help Public Bodies Fulfill Their Legal Requirements
White Paper Magic IT Service Support for the Mid-sized Business, a Remedy IT Service Management solution from BMC Software, is based on a history of innovation and expertise in providing solutions to meet the challenges of applying IT governance and best... [03 Jul 2008]
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