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silicon.com > White Papers > Networking and Communications > Network Technologies

The IP Telephony / VoIP Business Case

The IP Telephony / VoIP Business Case

Eventually, IP Telephony will affect the organization's communications infrastructure. Equipment manufactures are no lon Read more

Feb 29, 2008

silicon.com > White Papers > IT Management > User Satisfaction

BMC Paves the Way for Rapid Growth at CARFAX, Inc.

BMC Paves the Way for Rapid Growth at CARFAX, Inc.

CARFAX, Inc. wanted to increase its IT efficiency and productivity through automation, thereby enabling the staff to sup Read more

Jul 11, 2008

silicon.com > White Papers > Enterprise Applications > Customer Management

Chemical Company Gains Valuable Visibility Into Sales and Service With CRM Solution

Chemical Company Gains Valuable Visibility Into Sales and Service With CRM Solution

Arch Chemicals is a manufacturer and distributor of biocides, including treatment and performance products. The company Read more

Jul 27, 2009

silicon.com > White Papers > Enterprise Applications > Enterprise Planning

Capture Value From Unified Communications

Capture Value From Unified Communications

This white paper describes ways to make businesses communications more effective, changes should consider, and returns o Read more

Aug 15, 2009

silicon.com > White Papers > Enterprise Applications > Workflow Management

Reduce TCO by Integrating Fax Servers with Existing Business Applications

Reduce TCO by Integrating Fax Servers with Existing Business Applications

Mission critical business applications such as ERP, Document Management and Workflow applications can be integrated with Read more

Aug 17, 2009

silicon.com > White Papers > IT Management > Business Functions

Intelligent Office Increases IT Efficiencies With Help of Small Business Server 2008

Intelligent Office Increases IT Efficiencies With Help of Small Business Server 2008

Intelligent Office is a virtual office solutions provider with seven locations across Ontario, and plans for growth acro Read more

Nov 19, 2009

silicon.com > White Papers > IT Management > Business Functions

New Contact Center Improves Service Boosts Efficiencies and Reduces Costs

New Contact Center Improves Service Boosts Efficiencies and Reduces Costs

FranklinCovey is widely regarded as the global leader in productivity tools and effectiveness training - from its Frankl Read more

Nov 19, 2009

silicon.com > White Papers > IT Management > Business Functions

Usability in Enterprise Customer Service Applications: The Impact to Productivity, Customer Satisfaction, and Profitability

Usability in Enterprise Customer Service Applications: The Impact to Productivity, Customer Satisfaction, and Profitability

This paper examines the current state of usability in enterprise customer service applications, and the benefits to an o Read more

Aug 4, 2005

silicon.com > White Papers > IT Management > Regulatory Compliance

Oracle Case Study: Symmetricom, Inc.

Oracle Case Study: Symmetricom, Inc.

Serving customers in more than 90 countries, Symmetricom, Inc., is the leading supplier of precise time and frequency pr Read more

Dec 6, 2006

silicon.com > White Papers

CRM Solution Provider Helps Community Bank Gain Efficiency, Increase Business

CRM Solution Provider Helps Community Bank Gain Efficiency, Increase Business

GaleForce Solutions provides highly specialized Customer Relationship Management (CRM) software and related solutions to Read more

Jan 10, 2007

Stories on service solution business productivity

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  5. Ballmer on Google, Bartz on Yahoo! and Berners-Lee on web snooping