service support
RSS service supportEditor's Blog: Back to the future
Comment Even the ageing satellite dishes of Goonhilly could be pressed back into service to support a technology we cannot even dream of yet. The Naked CIO: Service level disagreements We've abseiled down buildings, walked the tracks of the London... [24 Jul 2008]
How Service-Oriented Architecture (SOA) Impacts Your IT Infrastructure
White Paper The paper also discusses the new elements which are necessary for an IT infrastructure to support SOA and shares IBM's experience and recommendations to help you meet the new availability, performance, security, and management challenges. [24 Jul 2008]
Achieving a Cultural Revolution
White Paper The Service Support and Service Delivery ITIL publications refer to "service culture" as one in which the entire organization embraces the concept of service and customer care, where the satisfaction of customer requirements is the number one... [23 Jul 2008]
Kent signs £32m outsourcing deal
News The Kent Public Service Network will initially connect about 1,100 sites and provide extra bandwidth to Kent County Council, Kent schools, Canterbury City Council and Thanet District Council. It will also support additional home, flexible and... [22 Jul 2008]
Microsoft goes mobile with Live Mesh
News Microsoft has quietly released an update to its Live Mesh product to support mobile access. From a phone's web browser users can access the service via m.mesh.com. The key difference is in price and device support with Apple's solution offering... [22 Jul 2008]
Is the UK an open source laggard?
News One of the main concerns was the lack of support for and familiarity of the software. The London Clinic IT director Mike Roberts, one of the IT leaders who will not be investing in open source software, said: "The main issue is around 'contracted... [21 Jul 2008]
WebEx Support Center Helps CBORD Keep Mission-Critical Systems Running
White Paper In order to serve an international network of clients across a wide range of industries, the CBORD Group, Inc.needed a remote support solution that would provide immediate customer service. CBORD deployed WebEx Support Center which enables them to... [18 Jul 2008]
Delivering Audiovisual Content With MPEG-21-Enabled Cross-Layer QoS Adaptation
White Paper Future multimedia communication systems have to support the user's needs, the terminal capabilities, the content specification and the underlying networking technologies. This paper proposes an implementation of a streaming service (e.g. [18 Jul 2008]
Distributed QoS Routing for Backbone Overlay Networks
White Paper Due to the difficulty of supporting end-to-end QoS purely in end-user overlays, backbone over-lays for QoS support have been proposed. This paper describes a backbone QoS overlay network architecture for scalable, efficient and practical QoS support. [18 Jul 2008]
FileVision Makes Document Management Elementary for Cholmondeley Children's Home in New Zealand
White Paper Cholmondeley Children's Home is a registered Child and Family Support Service located in Christchurch, New Zealand, which provides a safe, short-term haven for children between the ages of 3 and 12 whose parents are unable to care for them. [18 Jul 2008]
The EuQoS System: A Solution for QoS Routing in Heterogeneous Networks
White Paper EuQoS is the acronym of "End-to-end Quality of Service support over heterogeneous networks", which is an IST research project aimed at building a complete QoS framework, addressing all the relevant network layers, protocols, and technologies. [18 Jul 2008]
Performance Analysis of QoS Supported by Enhanced Distributed Channel Access (EDCA) Mechanism in IEEE 802.11e
White Paper With fast deployment of Wireless Local Area Networks (WLANs), the ability of WLAN to support real time services with stringent Quality of Service (QoS) requirements has come into fore. This paper evaluates the capability of QoS support in Enhanced... [18 Jul 2008]
AMPS - ANStool: Interoperability of Automated Tools for the Provisioning of QoS Services
White Paper Modern IP-based packet networks carry a number of varying services, and one of their crucial aspects is the implementation of Quality of Service (QoS) techniques. Packet networks that support QoS can accommodate simultaneously different traffic... [18 Jul 2008]
SoftMed Systems Improves Enterprise Performance With WebEx
White Paper WebEx increased employee productivity and expedited support response times, extensively improving the quality of service SoftMed provides. SoftMed Systems, Inc.required a platform-independent remote support solution to provide seamless customer... [18 Jul 2008]
Performance Measurements of MPLS Traffic Engineering and QoS
White Paper Providing Quality of Service (QoS) and traffic engineering capabilities in the Internet is very essential, especially to support the requirements of real-time, as well as mission critical applications. [18 Jul 2008]
