service
RSS service
How the cloud is swallowing your comms
News The shift to a more cloud-centric approach can be seen in the way vendors are now positioning UC as a service rather than a product. Unified communications is migrating to the cloud, new research has found. [24 Nov 2009]
Outsourcing: CIOs' tips on getting it right
News It produced significant savings without reducing the quality of service," Plumpton said. For example, for the service desk, if we have a lot of calls then Atos Origin are able to roll out a bigger team... [24 Nov 2009]
Peter Cochrane's Blog: How the telcos could save themselves
Comment The users want more at the same price and are rightly appalled at the sorry state of broadband, not to mention the poor service levels they are receiving. Compiled at Schiphol Airport, Amsterdam, and dispatched to... [23 Nov 2009]
Salesforce.com makes more friends in the cloud
News The IT service desk software maker is planning to bring its Service Desk Express product to the Force.com platform so businesses can operate their IT support in the cloud. While development is currently... [20 Nov 2009]
How to squeeze the last drops of savings from an outsourcing contract
News Instead Hayes initiated a root and branch review of the £1.5bn contract that Royal Mail Group signed with service provider CSC in 2003. Once every service provided by CSC had been catalogued, RMG... [20 Nov 2009]
Salesforce.com plans social networking for business
News Speaking at Salesforce.com's Dreamforce user conference in San Francisco, CEO Marc Benioff said Chatter was the company's "fourth cloud" - joining its Sales Cloud, Service Cloud and Custom Cloud. Salesforce.com recently... [19 Nov 2009]
Outsourcers to fall victim to cloud computing rush?
News Carr rose to prominence with the release of his book IT Doesn't Matter in 2003, in which he argued IT is destined to be delivered as a commodity service that is invisible to its users, similar to the way that homes and... [19 Nov 2009]
Salesforce to launch social networking for businesses
Salesforce.com on Wednesday announced a social-networking service called Salesforce Chatter for its customers' in-house operations, giving a corporate flavour to a technology that has largely been for personal use. [19 Nov 2009]
Naked CIO: Cloud computing more expensive than we thought?
Comment With the advent and popularity of cloud computing, software as a service such as Salesforce.com applications, managed datacentres and other services with ongoing costs, the impact to the expense side of IT is increasing... [19 Nov 2009]
Revealed: The apps you'll have on your phone in 2012
News But Gartner sees renewed efforts by various players in coming up with innovative models around music, such as device or service bundles, to address pricing and usability issues.iTunes makes people pay for music, which... [18 Nov 2009]
Photos: Nokia debuts full-Qwerty E72 business smartphone
Photo Nokia has tweaked the email user interface for a more "PC-like" experience and the device comes with a lifetime licence for the Nokia Messaging Service. Not every smartphone has a touchscreen - as Nokia's latest device... [18 Nov 2009]
Contact Centres: Optimum service at optimum cost
White Paper Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to... [18 Nov 2009]
Clouds clear as Microsoft gives Azure a January launch date
News For the first month after release the service will be free while Microsoft tests out its production provisioning systems and validates its billing systems Ozzie said, with charges kicking in from February. [18 Nov 2009]
Photos: How Dubai's driverless trains get their wi-fi
Photo In Dubai, the system uses mobile WiMax and HSPA as backhaul for the wi-fi service. The Dubai Municipality is in the process of constructing the Middle East's first fully automated, driverless metro system. [17 Nov 2009]
Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money
White Paper Intelliem, an Internet-based company that provides technical consulting and enterprise-specific training, needed a new Web conferencing solution to meet growing customer demand for online delivery of services. [16 Nov 2009]
