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silicon.com > Management > CIO Insights
Swinton Insurance gets chatty with IP tech
Alcatel-Lucent tech cutting costs and improving customer service Read more
Feb 21, 2008
silicon.com > Management > CIO Insights
Poor CRM failing customers
Customer expectations don't match the reality? Read more
Mar 7, 2008
silicon.com > Management > CIO Insights
Building society streamlines system support
Doing more with less? Read more
May 27, 2008
silicon.com > White Papers > IT Management > Business Functions
Understanding Your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry
The explosion of customer data in the last twenty years has increased the need for data mining aimed at Customer Relatio Read more
Sep 19, 2008
silicon.com > Technology > Networks
Beeb spreads the news on YouTube
Auntie masters new tongues Read more
Oct 3, 2008
silicon.com > Management > Public Sector
ID cards project adds implementation chief
To make airside rollout plane sailing? Read more
Nov 18, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
Creating a Virtual Call Centre Using IP Technology
Land Information New Zealand (LINZ) The management of geographically dispersed staff, a single service management scenar Read more
Jan 11, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
Vantage Service Manager: A Technical Overview
Vantage Service Manager provides a business service management solution that incorporates IT service measurement, visual Read more
Mar 20, 2008
silicon.com > White Papers > IT Management > Business Functions
IWBank Improves Service and Insight With Advanced Business Intelligence Capabilities
Established in 1999, IWBank specializes in online banking and financial services. IWBank wanted to respond promptly to r Read more
Apr 30, 2008
silicon.com > White Papers > Data Management > Data Tools
A Large Financial Services Institution Seeks a Technological Solution to Keeping Its Customers Informed
In the crowded financial services field, one important way for banks seeking to distinguish themselves from the competit Read more
Jun 11, 2008
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