sla
RSS slaRichmond Ambulance Authority Turns to Webroot to Protect Mobile Devices
White Paper Webroot provides a Service Level Agreement (SLA) to guarantee 99.99 percent uptime and defense against 100 percent of known viruses and spyware. Richmond Ambulance Authority (RAA) provides Emergency Medical Services... [01 Sep 2009]
CSAT - Gauging Success of Customer Relationships
White Paper A CSAT will help companies understand the experience they are delivering to their customer - this goes much beyond meeting SLA's. Industry experts repeatedly emphasize that mining an existing customer delivers... [29 Aug 2009]
Optimizing Performance of Business-Critical Web Applications
White Paper With such a solution in place, everyone in the organization - line of business managers, application administrators, system architects, DBAs, IT application owners and business managers - can work together to ensure customer... [15 Aug 2009]
Can Heuristic Technology Help Your Company Fight Viruses?
White Paper And finally, how MessageLabs Heuristic scanner Skeptic is the most accurate technology, providing 100% SLA around identifying and capturing known and unknown viruses In the face of today's malicious malware, which aims... [14 Aug 2009]
Customizing Altiris Helpdesk for Global Time Zone and SLA Management to Fulfill ITIL Requirements
White Paper With this new functionality available to customers they can truly embrace ITIL requirements around Service Level Management. XCEND and Incit-technology will continue to work together on providing Altiris customers with the best practices... [05 Aug 2009]
End to End Transaction Management With BMC Solutions
White Paper Ever wonder why one renegade transaction can cost thousands of dollars without breaching their SLA agreements? Nonsensical, isn't it? This webcast shows how one can look into that transaction that went sour. [01 Aug 2009]
All About Azure
White Paper The final version of Azure is going to launch this fall -- with pricing, SLA terms and other details coming even sooner (this summer). Azure, Microsoft's cloud-computing platform, is still a mystery to many Microsoft... [17 Jul 2009]
SLA Monitoring in the Customer Service Environment: Meeting the Challenges With Operational Business Intelligence
White Paper Putting customer needs in writing via a Service Level Agreement (SLA) can help ensure customer satisfaction, even in the customer service environment. The SLA defines what the company will deliver to... [30 Jun 2009]
MessageStats Version 6.5.1
White Paper ITIL, COBIT) and messaging system reliability, performance, availability and SLA attainment MessageStats allows you to: Justify expenses on Exchange infrastructure, forecast and make informed decisions [30 Jun 2009]
Business Services Provider Boosts SLA Compliance
White Paper Gerard Imhoff, the company's Corporate Vice President and Director of Global Infrastructure Services wanted to improve their ability to meet service levels and customer expectations and reduce risk of hardware and software outages. [21 Jun 2009]
EMC Celerra Version 5.6 Technical Primer: SLA-Driven Replication With Celerra Replicator (V2) - Technology Concepts and Business Considerations
White Paper This white paper is an overview of the new SL4-driven Celerra Replicator (V2) feature available in EMC Celerra version 5.6- The intent of this paper is to familiarize the audience with the features, capabilities, and limitations of this... [11 Jun 2009]
RAC PACK Back-of-the-Envelope Database Storage Design
White Paper This paper determine Application SLA and I/O requirements, understand each I/O component's bandwidth limits and dDesign for scalability, availability, and throughput. The following is intended to outline general product... [11 Jun 2009]
Towards Real-Time Performance Monitoring for Encrypted Traffic
White Paper Network performance monitoring forms an essential component of critical IP network management functions such as troubleshooting, anomaly detection, and Service-Level-Agreement (SLA) compliance monitoring. [30 May 2009]
Halliwells IT Team Meets Customer SLA Targets With Hornbill~s Supportworks ITSM
White Paper Halliwells is the fastest growing commercial law firm in the UK, with offices in Manchester, Liverpool, London and Sheffield. The firm has grown rapidly in recent years, with considerable investment in technology, including CRM software. [16 May 2009]
A Logic Based SLA Management Framework
White Paper This paper evolves a rule based approach to SLA representation and management which allows a clean separation of concerns, i.e.the contractual business logic is separated from the application logic. ContractLog underpins... [08 May 2009]
