sla Articles, Videos, Photos and Opinions

Showing results 1 to 8 of 8

silicon.com > Management > CIO Insights

Tech failing to meet business expectations

A quarter of service level agreements not met... Read more

Jun 23, 2008

silicon.com > Management > Public Sector

IT teams not living up to public sector demands

Need to get tough Read more

Aug 7, 2008

silicon.com > Management > CIO Insights

The Naked CIO: Service level disagreements

The Naked CIO: Service level disagreements

SLAs - not worth the paper they're written on? Read more

Jul 7, 2008

silicon.com > Management > Public Sector

Green IT changes outsourcing for all

Green IT changes outsourcing for all

Gov't guidelines bring carbon footprint to the forefront Read more

Sep 23, 2008

silicon.com > Management > CIO Insights

IT service levels: It's time to drop your standards

Welcome to the recession Read more

Mar 2, 2009

silicon.com > White Papers > Software and Web Development > Internet and Web

Cement Australia Transforms HR Services Online With IBM Lotus Technology

Cement Australia Transforms HR Services Online With IBM Lotus Technology

Cement Australia is the nation's leading supplier of cement products and services with specialist expertise in lime, sla Read more

Dec 3, 2007

silicon.com > Management > CIO Insights

Outsourcing: What every company should know - before picking up that phone

Outsourcing: What every company should know - before picking up that phone

You didn't learn this on an MBA weekend or through a lunchtime e-learning module... Read more

Apr 22, 2003

silicon.com > Management > CIO Insights

Proper service-level measurement the key to outsourcing

Proper service-level measurement the key to outsourcing

Dust off those SLAs and ask how happy you are Read more

Jun 13, 2003

Stories on sla

  1. Weekend Gadget Watch: Logitech Anywhere Mouse MX
  2. Fibre broadband handouts could be clawed back if rollouts make too much cash
  3. Software audits: The pitfalls you need to know about
  4. Barclaycard and Orange unwrap contactless credit card
  5. Recession to end this year, but recovery starts next year, say tech CEOs