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RSS smithSupport Strategies: Customer Experience Management
White Paper This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction. Customer experience... [09 Nov 2009]
Defining the Great Customer Experience
White Paper This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction. Customer experience... [22 Oct 2009]
IT tsar confirmed: Cabinet Office names Angela Smith
News The Cabinet Office has named Angela Smith as responsible for government IT and information security. According to the list of ministerial responsibilities released this week, Smith's will include... [16 Oct 2009]
The Weekly Round-Up: 16.10.09
Round-Up You might even have, burned into your soul, the memory of a failed attempt to call back a message sent in haste, so the words "Joe Smith would like to recall the message 'Hot stuff'" still haunt you. How many times have... [16 Oct 2009]
Unlock Your Hidden Data Center
White Paper Kevin Smith, Enterprise Solutions Marketing Manager at Dell, explains why organizations need to consider energy use in their data center, reasons to "go green", as well as practical ways Dell technologies can help save... [15 Oct 2009]
The Alice Smith School Lowers Total Cost of Ownership by Approximately 15 Percent by Consolidating on the Dell Platform
White Paper The Alice Smith School IT department wanted to refresh its computers and reduce maintenance costs to optimize its IT resources and enhance the utilization of ICT in its curriculum. The school consolidated its hardware on... [02 Oct 2009]
Mobile Solution Helps Military Reseller Improve Productivity More Than 50%
White Paper To help manage products, Dunham & Smith Agencies has migrated a mobile application created in 1998 to the Windows Mobile platform. The new system allows field representatives to more easily capture and upload images to a... [02 Oct 2009]
Are dinosaur managers and poor teaching holding back Digital Britain?
News David Smith, chief executive of thinktank Global Future and Foresight, claimed the UK is "not good" at educating businesses on new and emerging technologies so companies can prepare themselves for what's coming down the... [23 Sep 2009]
The right skills to boost your pay packet unveiled
News Matt Smith, managing director for regional business at recruitment company Harvey Nash, told silicon.com that the top-paid skills are the ones the IT industry has started to struggle with as it's evolved. [22 Sep 2009]
Microsoft asks shareholders: How much should execs get paid?
News Microsoft general counsel and board secretary Brad Smith said in a statement: "Given the interest in executive pay, we think it makes sense to encourage more dialogue with our shareholders on our compensation approach. [21 Sep 2009]
More of a whimper than a bang: Whitehall's green tech drive
News In a speech to a government green IT conference on Tuesday, Cabinet Office minister Angela Smith said IT is "one of the hidden causes of climate change", with worldwide IT responsible for the same level of carbon... [16 Sep 2009]
Battery life: Windows 7 leaves Vista for dust
News In an interview here, Intel VP Stephen Smith said Intel had some internal applications that weren't Vista-compatible and the benefits of moving to Vista didn't justify the costs. By contrast, Smith said... [02 Sep 2009]
Crime In Focus : A paper examining pitfalls in public crime mapping
White Paper In July 2008, UK Home Secretary Jacqui Smith pledged that interactive maps, which allow every neighbourhood in England and Wales to access local crime information, were to be put in place by every police force in the... [19 Aug 2009]
Extradition for Nasa hacker rules high court
News McKinnon had tried to argue that former home secretary, Jacqui Smith, was wrong in law to push for the extradition despite his diagnosis of Asperger's syndrome, and that the director of public prosecutions was also wrong... [31 Jul 2009]
Microsoft U-turn: Browser 'ballot' coming to Europe's Windows 7
News Under our new proposal, among other things, European consumers who buy a new Windows PC with Internet Explorer set as their default browser would be shown a 'ballot screen' from which they could, if they wished, easily install competing... [27 Jul 2009]
