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Brunel University's Business Class: Listen and get IT right
Comment In the second in their series of columns for silicon.com, Brunel University's Professor Robert Macredie and Dr Mark Lycett advocate beginning with one of the first skills we ever learn - listening. Part of the reason for failure boils down to... [14 Mar 2003]
Devil's Advocate: Solutions to old problems in the New Year
Comment Customers are frustrated because call centres are too inflexible to solve real problems. Computers create fascinating intellectual problems but recent world events suggest we need to direct some of our creative resources to more general problems. [17 Dec 2001]
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