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Avaya Case Study: Mas Cerca Call Center
White Paper Mas Cerca chose to implement an Avaya Predictive Dialing System (PDS) that has been seamlessly integrated with its Nortel solution. Due to the competitive nature of its market, and the pressure to offer specialized... [11 Jun 2008]
Avaya Case Study: Miami Dade Fire Rescue
White Paper Working with a platinum-level member of the Avaya BusinessPartner program, and led by MDFR's telecommunications manager, MDFR gradually implemented a converged IP telephony solution from Avaya. With... [11 Jun 2008]
Avaya Case Study: Whirlpool Corporation
White Paper As a solution Whirlpool implemented an Avaya Contact Center Solution with Avaya MultiVantage Communications Applications powered by the Avaya S8700 Media Server running... [08 May 2007]
Avaya Case Study: T-Com Croatia
White Paper T-Com Croatia chose an Avaya Call Center Solution to outfit its three call centers. As it sought to upgrade its communications, the company knew deployment of intelligent communications would give it a... [08 May 2007]
Avaya Case Study: Vipnet D.O.O.
White Paper As a solution Vipnet chose an Avaya Contact Center Solution based on the Avaya Interaction Centre application for maximum customer segmentation capability, multimedia contact channels within the contact... [08 May 2007]
Avaya Case Study: Optima Telekom
White Paper As a solution Optima Telekom chose an Avaya IP Telephony solution based on an Avaya S8700 Media Server running Avaya Communication Manager Software in order to enhance customer service,... [27 Apr 2007]
Avaya Case Study: Aramex
White Paper As a solution ARAMEX chose an Avaya system to streamline its transportation systems and its operations, including international express delivery, freight forwarding, logistics and warehousing. The company... [12 Apr 2007]
Avaya Case Study: CADParts & Consulting L.L.C.
White Paper As a solution CADParts chose Avaya for its needs because Avaya's Intelligent Communications solutions met all the firms' criteria. CADParts also sought an architecture that would be... [12 Apr 2007]
Avaya Case Study: Aetna
White Paper In keeping with the Aetna philosophy to provide a superior customer experience, Aetna Specialty Pharmacy chose an Avaya IP Telephony-based Contact Center to support its customer service operations. Aetna Specialty... [07 Sep 2006]
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