suite fully integrated customer relationship management
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Closing the Loop in Service Level Management: Measuring Success in the Customer’s Terms
White Paper These complex agreements, and the follow-up reports that document the actual quality of delivered services, are the accountability in the customer-provider relationship. HP OpenView Service Desk offers a... [15 May 2004]
Avaya and Microsoft team for CRM
News Avaya and Microsoft have signed an agreement that will see them provide an all-in-one customer relationship management (CRM) software suite for small and medium-sized... [24 Feb 2003]
Nortel changes CRM tack
News Unveiled at the company's ebusiness executive summit in San Diego, the Return on Relationship concept includes a suite of applications that will facilitate end-to-end integration of a company's... [10 Nov 2000]
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