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Operational Efficiency and Customer Satisfaction for Mid-sized Business
White Paper This informative white paper provides insight into the operational efficiencies of service desk management in mid-sized companies, and explains how Magic Service Desk Suite can help you meet those needs. [01 Aug 2008]
BMC Remedy IT Service Management Suite Rings in Service Improvements
White Paper The company deployed BMC software for its solution and implemented BMC Remedy IT Service Management Suite to illuminate its IT operating environment and... [11 Jul 2008]
Vodafone Turns to the BMC Remedy IT Service Management Suite to Streamline Its Service Support Infrastructure
White Paper Vodafone turned to the BMC Remedy IT Service Management Suite to help it identify and understand IT and technology elements of individual services, making IT more... [11 Jul 2008]
Remedy IT Service Management Suite Financial Justification Analysis
White Paper This paper was written to exemplify the benefit drivers associated with Remedy's IT Service Management Suite for the Enterprise, and to help illustrate the building blocks needed to... [03 Jul 2008]
BSM Approach Delivers Cost Savings and Higher Efficiency at Coldwater Creek
White Paper Coldwater Creek deployed BMC for its solution and implemented the BMC Remedy IT Service Management Suite to support ITIL processes for incident,... [18 Jun 2008]
The Met Office Expands Its Horizons With the BMC Remedy IT Service Management Suite
White Paper At the onset, Met Office was only looking to implement new help desk and change management solutions, but the potential of the BMC Remedy IT Service Management... [19 Jan 2007]
The Met Office Expands Its Horizons With the BMC Remedy IT Service Management Suite
At the onset, Met Office was only looking to implement new help desk and change management solutions, but the potential of the BMC Remedy IT Service Management... [19 Jan 2007]
Cox Communications Aligns IT Applications With Business Goals Using BMC Remedy Solutions
White Paper They turned to BMC Software and implemented components of the BMC Remedy IT Service Management Suite for asset management and to help... [19 Jan 2007]
Cox Communications Aligns IT Applications With Business Goals Using BMC Remedy Solutions
They turned to BMC Software and implemented components of the BMC Remedy IT Service Management Suite for asset management and to help... [19 Jan 2007]
TeleSpectrum Improves IT Service Management Efficiencies With BMC Remedy Solutions
White Paper The company chose the BMC Remedy IT Service Management Suite for its out-of-the-box functionality and easy adaptability. Having outgrown its existing help desk,... [19 Jan 2007]
TeleSpectrum Improves IT Service Management Efficiencies With BMC Remedy Solutions
The company chose the BMC Remedy IT Service Management Suite for its out-of-the-box functionality and easy adaptability. Having outgrown its existing help desk,... [19 Jan 2007]
IPC Delivers World-Class Customer Service With BMC Software
White Paper For the underlying technology, IPC implemented three components of the BMC Remedy IT Service Management (ITSM) Suite - BMC Remedy... [19 Jan 2007]
IPC Delivers World-Class Customer Service With BMC Software
For the underlying technology, IPC implemented three components of the BMC Remedy IT Service Management (ITSM) Suite - BMC Remedy... [19 Jan 2007]
Infineon Improves Efficiencies and Lowers Costs With BMC Software
White Paper They chose the BMC Remedy IT Service Management (ITSM) suite to centralize their service management activities and standardize their processes -... [19 Jan 2007]
Infineon Improves Efficiencies and Lowers Costs With BMC Software
They chose the BMC Remedy IT Service Management (ITSM) suite to centralize their service management activities and standardize their processes -... [19 Jan 2007]
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