support
RSS supportSalesforce.com makes more friends in the cloud
News The IT service desk software maker is planning to bring its Service Desk Express product to the Force.com platform so businesses can operate their IT support in the cloud. BMC Software and CA have both teamed up with... [20 Nov 2009]
How to squeeze the last drops of savings from an outsourcing contract
News For example, we looked at how much 24/7 support we needed across all of our IT infrastructure and whether we could remove it from low-criticality operations," he said. How does a business pay less for its IT services... [20 Nov 2009]
The Weekly Round-Up: 20.11.09
Round-Up Workers in jobs such as website design, development and technical support exercise the least out of all the professions nationwide, according to a new survey, with fewer than one in five meeting government activity... [20 Nov 2009]
Enterprise and Web 2.0 application support in a modern mainframe environment
White Paper "Enterprise Web 2.0 application support from IBM IBM® WebSphere® Portal for IBM System z® software provides an efficient way for mainframe users to extend the value of their System z platform to the Web. [16 Nov 2009]
Data Warehousing with DB2 for System z
White Paper Discover the unique support for data warehousing and business intelligence offered by the IBM® DB2® portfolio. This white paper shows how an IBM System z® server, integrated with the IBM DB2 family of solutions, can... [16 Nov 2009]
Jeweler Moves to Online Services to Boost Productivity and Cut Costs by 90 Percent
White Paper By hosting communications services in a Microsoft data center, REEDS has reduced infrastructure costs by 90 percent and e-mail support work by 80 percent. REEDS Jewelers is a full-service jewelry retailer operating... [16 Nov 2009]
Accelerate Your Cloud Implementation with IBM CloudBurst and Intel Xeon Processors
White Paper With IBM and Intel, you can quickly and easily create a private cloud environment with a high degree of automation "built-in" yielding significant TCO savings and it is simple to order with a single number to call for solution level... [16 Nov 2009]
Stay on course in any economic conditions with SOA
White Paper Enhancing your infrastructure in an uncertain economy to support your SOA business initiatives" defines the challenges facing IT executives, and outlines actions they can take now to cut costs, increase productivity and... [16 Nov 2009]
Contactless Smart Chip Technology: The Business Benefits
White Paper Leveraging many years of smart card security developments, contactless smart chips have the ability to store, protect, manage, and provide access to secure data and to support the security protocols and algorithms... [14 Nov 2009]
Democracy in U.S. Security Strategy: From Promotion to Support
White Paper Democracy promotion in some form has been central to U.S.foreign policy since the country's inception, yet recent setbacks require reevaluating: 'What role, if any, should democracy have in U.S.security strategy and public diplomacy today? [13 Nov 2009]
PasswordCourier With Telephone Access
White Paper PasswordCourier with Telephone Access delivers effective, 24x7x365 support for users who may not have network access or who prefer telephone-based support. Courion's PasswordCourier Telephone Access... [13 Nov 2009]
FTTX TCO Comparison - Obtaining Faster Time to Revenue
White Paper As network service providers and equipment suppliers continue to invest in innovation, access networks that are designed to support the delivery of high-intensity services such as IPTV and triple play have become more... [13 Nov 2009]
Clustering and Queue Replication
White Paper This BorderWare Technology paper details the unique, native features and functionalities that support the multiple levels of redundancy available with the BorderWare Security Platform. The BorderWare Security Platform... [13 Nov 2009]
STARTTLS Email Encryption Using the Barracuda Spam & Virus Firewall
White Paper The Barracuda Spam & Virus Firewall and the Barracuda Spam & Virus Firewall-Outbound product lines as well as most email clients support STARTTLS. This has profound advantages, especially in situations where the user is... [13 Nov 2009]
NAC and Internet Protocol Telephony: Securing Enterprise Voice-Over-IP Environments
White Paper Enterprises who have deployed IP Telephony, or who have plans to do so, should ensure that the requirements to support and protect the voice environment are included in their search for a strategic NAC vendor. [13 Nov 2009]
