systems service-oriented architecture and service direct line
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Chordiant Case Study: Direct Line Financial Services
White Paper Chordiant's object-oriented design helps the company reduce the implementation cycle whenever a new product, service, process or channel is introduced. With the addition of the internet channel,... [31 Jul 2007]
Pru calls in VoIP to improve customer service
Case Study The network developments follow moves by Prudential to introduce a layer of service-oriented architecture middleware across its underlying systems to provide a new front... [21 Jun 2005]
