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Video: Behind the scenes at Heathrow T5
Video Glenn Morgan, head of BA's T5 information management programme, gave silicon.com a tour of the building before it opened, showcasing the technology that has the potential to help T5 relieve the pressures facing Heathrow. [25 Jun 2008]
Tech not to blame for Terminal 5 fiasco
News In the written evidence submitted to the committee, BA said: "A number of the issues were caused by the incorrect setup of the system for live operation by BAA or its contractors and by unexpected software errors. [08 May 2008]
RFID bag tags could save air-travel industry millions
News BA will watch with interest the development of RFID but for the moment we will continue to use barcodes on our baggage tags, which - with a modern system - is very effective for baggage being checked-in at an airport. [18 Apr 2008]
Editor's Blog: Signs of terminal decline at T5?
Comment BA recently announced the planned move of the airline's long-haul services from Terminal 4 to Terminal 5 is to be delayed until June. Under the original plans, almost all BA's Terminal 4 long-haul services were to switch to Terminal 5 on 30 April. [16 Apr 2008]
The Naked CIO: Crunch time for large projects
Comment He has achieved that status by transforming BA into one of the most tech-savvy organisations in the world. Project failures suck all the attention away from IT's real contributions. So knowing when to delay or cancel a project is just as important... [14 Apr 2008]
Dear silicon.com... T5 chaos, mobile maladies, and laptop losses…
Comment An optimistic BA spokesman thought problems were sorted out late Thursday. Perhaps BA and BAA were a tad over-ambitious in transferring all BA operations to the new terminal in one go. A train-wreck of a migration plan, always likely to fail, and... [03 Apr 2008]
Heathrow T5: The end in sight for first day blues?
News British Airways (BA) has drafted in 400 extra workers to help reunite passengers with luggage stuck in the backlog created over the past few days. A statement issued yesterday from BA CEO Willie Walsh, said the baggage system is now working better... [31 Mar 2008]
How did the Heathrow T5 launch go so wrong?
Comment British Airways (BA) and BAA spent five years and £4.3bn on the huge project using the opportunity building a brand new terminal in order to change the way things were done at Heathrow for the better. [28 Mar 2008]
BA CEO: Heathrow T5 chaos 'not our finest hour'
News British Airways (BA) confirmed 80 per cent of scheduled flights will be running from T5 today, including all long-haul destinations. T5 staff, along with volunteers from across BA, worked through the night to ensure today's operations in the... [28 Mar 2008]
Heathrow Terminal 5 suffers first day baggage chaos
News British Airways (BA) - the sole airline using T5 - had to cancel 33 flights (departing and arriving) before 14:00(GMT) due to the baggage system problems, although the majority of delayed passengers were moved onto later flights. [27 Mar 2008]
Free wi-fi wings its way to BA lounges
News Travellers flying with British Airways (BA) and other Oneworld alliance airlines will soon be able to access wireless broadband for free in UK airport lounges. BA has signed up with BT to provide the Openzone service in its 25 UK lounges... [27 Mar 2008]
Heathrow Terminal 5 opens its doors
News What can you expect at BA's new flagship terminal? Tech hard at work keeping BA flying. Behind the scenes at BA and BAA's mega-project A look behind the scenes at the beating heart of BA's Heathrow operations… [27 Mar 2008]
Video: Heathrow Terminal 5 uncovered
Video When it opens on 27 March, T5 will be the new home to British Airways (BA). Glenn Morgan, the head of BA's T5 information management programme, gave silicon.com a behind the scenes tour, lifting the lid on BA's Heathrow operations. [12 Mar 2008]
Heathrow T5 - it's not just about the tech
News Speaking at the British Airways HQ at Heathrow, BA CIO Paul Coby, said: "What we're doing is putting in technology to run this complex environment as simply and easily as possible. He said: "BA spends a lot of time familiarising people with the new... [03 Mar 2008]
Why did tech ground Heathrow baggage?
News Airport group BAA has still not been able to pinpoint the exact software glitch that left 6,000 British Airways (BA) long-haul passengers unable to take hold luggage on flights. BA advised economy passengers not to travel with any more than two... [21 Feb 2008]
