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Tech not to blame for Terminal 5 fiasco
News That's according to British Airways CEO, Willie Walsh, who has made it clear building work delays caused the airline to compromise its staff familiarisation programme. All the tech at Heathrow T5… Video: Heathrow T5's cutting-edge baggage tech [08 May 2008]
RFID bag tags could save air-travel industry millions
News However, a spokesman for British Airways, the major stakeholder in T5, cast doubt on the efficacy of RFID tagging as a solution to baggage handling problems at the present time. All the tech at Heathrow T5… [18 Apr 2008]
The Naked CIO: Crunch time for large projects
Comment For some time British Airways IT chief Paul Coby has been one of the guiding lights for CIOs in the UK and for anyone who wants to excel in IT management. He has achieved that status by transforming BA into one of the most tech-savvy organisations... [14 Apr 2008]
Heathrow T5: The end in sight for first day blues?
News British Airways (BA) has drafted in 400 extra workers to help reunite passengers with luggage stuck in the backlog created over the past few days. All the tech at Heathrow T5… Video: Heathrow T5's cutting-edge baggage tech [31 Mar 2008]
How did the Heathrow T5 launch go so wrong?
Comment Having visited the terminal myself several times in the months before T5's opening and interviewing the people who have dedicated years of their lives to the project, I'm amazed BA got it so wrong on opening day - the chaos forcing the airline's... [28 Mar 2008]
BA CEO: Heathrow T5 chaos 'not our finest hour'
News British Airways (BA) confirmed 80 per cent of scheduled flights will be running from T5 today, including all long-haul destinations. BA CEO, Willie Walsh, said in a statement: "Yesterday was definitely not British Airways' finest hour. [28 Mar 2008]
Heathrow Terminal 5 suffers first day baggage chaos
News British Airways (BA) - the sole airline using T5 - had to cancel 33 flights (departing and arriving) before 14:00(GMT) due to the baggage system problems, although the majority of delayed passengers were moved onto later flights. [27 Mar 2008]
Free wi-fi wings its way to BA lounges
News Travellers flying with British Airways (BA) and other Oneworld alliance airlines will soon be able to access wireless broadband for free in UK airport lounges. All the tech at Heathrow T5… Video: Heathrow T5's cutting-edge baggage tech [27 Mar 2008]
Video: Heathrow T5's cutting-edge baggage tech
Video Glenn Morgan, head of the T5 information management programme for British Airways, brings silicon.com down to runway level to see exactly how technology makes sure your bag gets on the plane with you. [14 Mar 2008]
Video: Heathrow Terminal 5 uncovered
Video When it opens on 27 March, T5 will be the new home to British Airways (BA). See the high-tech transformation over two years… Photos: Heathrow's T5 tech ready for take-off silicon.com recently went along to Heathrow's brand new Terminal 5 (T5... [12 Mar 2008]
Heathrow T5 - it's not just about the tech
News British Airways' tech chief Paul Coby has explained some of the IT challenges behind Heathrow's soon-to-be-unveiled Terminal 5. Due to open on 27 March, Terminal 5 is the new home of British Airways at Heathrow and has been jointly developed with... [03 Mar 2008]
Why did tech ground Heathrow baggage?
News Airport group BAA has still not been able to pinpoint the exact software glitch that left 6,000 British Airways (BA) long-haul passengers unable to take hold luggage on flights. BAA would like to sincerely apologise to these British Airways... [21 Feb 2008]
Photos: Passenger's eye view of Heathrow Terminal 5
Photo Housed under a huge arched roof, T5 aims to revolutionise the British Airways passenger experience at Heathrow.silicon.com followed the route a typical passenger would take through T5 to find out what all the fuss is about. [13 Feb 2008]
Photos: Heathrow's T5 tech ready for take-off
Photo silicon.com has been given an exclusive behind the scenes look at BAA's brand new Terminal 5 (T5) at Heathrow ahead of its official opening for British Airways (BA) flights on 27 March. See the high-tech transformation over two years… [12 Feb 2008]
BA puts faith in IP at Terminal 5
Case Study British Airways (BA) is in the final testing phase of its sophisticated IP network in Heathrow's new Terminal 5 (T5), ahead of its opening on 27 March. Hawker said all the tech has already been intensively tested in other parts of the airport. [08 Feb 2008]
