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Tewkesbury cleaning up waste with SOA
Case Study Tewkesbury Borough Council has turned to service oriented architecture (SOA) to streamline the way it deals with customer requests. In the near future the council plans to use SOA to more tightly integrate its revenues... [16 Jan 2009]
Luton Leverages Web Services Technology to Re-Use Software Assets, Speed Development, Cut Costs, and Improve Customer Service
White Paper Luton Borough Council is meeting the challenge to enhance public services while delivering best value to tax payers using Oracle's Service Oriented Architecture (SOA). A unitary authority in South East... [01 Jan 2009]
Council trio tighten grip on public data
News London Borough of Brent, Manchester City Council and Surrey County Council have all opted for Experian QAS Gateway for citizen address verification, which harnesses the National Land and Property Gazetteer (NLPG). [14 Nov 2008]
Welwyn Council to save millions with £31m outsourcing deal
News Welwyn Hatfield Borough Council has signed a 12-year, £31m contract with outsourcer Steria in a deal that could open the way for a shared services scheme between local councils. From next January, Steria will take over... [05 Nov 2008]
£400m outsourcing deal faces employment tribunal
News The union claims IBM, Somerset County Council and Taunton Deane Borough Council kept Unison in the dark over the deal and broke a Transfer of Undertakings agreement by refusing to reveal the full details of the terms... [06 Aug 2008]
Local gov't adopts web-savvy interaction
News Janet Callender, CEO of Tameside Metropolitan Borough Council said websites are increasingly underpinning frontline services and improve efficiency. The four sites rated as excellent are those belonging to East Sussex... [04 Mar 2008]
Lewisham Streamlines Tax Inspection Service, Cutting Costs by 30 Per Cent a Visit
White Paper In line with UK government targets to provide electronic services, the London Borough of Lewisham has introduced a solution that enables its tax inspectors to efficiently collect information from the field. [30 Aug 2007]
Editor's blog: Rambling questions, tricky answers
Comment Just this week I was on the phone to the London Borough of Sutton, trying to pay my council tax. The payment department couldn't tell me what the outstanding balance was, while the benefits and... [07 Mar 2007]
CIO Jury: Has Blair been good for IT?
News In the public sector Richard Steel, head of ICT at the London Borough of Newham, said there have been only minimal benefits as a result of government policy. Richard Steel, head of ICT, London Borough of... [23 Mar 2006]
Federated identity 'can transform e-government'
News Richard Steel, head of ICT at London Borough of Newham, gave such a system a ringing endorsement. He said: "I have personally submitted my tax returns online and the process of getting a username and... [22 Feb 2006]
London borough frees up access to its info
Case Study The Royal Borough of Kingston has increased the amount of information it is making available to the public as part of its work to comply with Freedom of Information Act legislation. The borough has a... [04 Jan 2006]
Oil depot blast takes down IT systems
News Wandsworth Borough Council said two computers used to run housing benefits, council tax and housing repairs systems "are out of action" as a result of the fire in Hemel Hempstead. While recovery work... [14 Dec 2005]
The 11 companies that run 80 per cent of government IT
News Deals with local authorities include those at Liverpool City Council, Rotherham Metropolitan Borough Council and Suffolk County Council. Local government customers include Bolton Metropolitan Borough... [27 Oct 2005]
Council tenants text for better homes
Case Study But this is not in protest - Ashford Borough Council has especially built a system to receive SMS messages when residents wish to move house. People can check council tax balance, or authorise credit... [06 Jul 2005]
Newham shows off first fruits of Microsoft deal
News The London Borough of Newham has unveiled the first fruits of its controversial deal with Microsoft. For example, an e-ticketing toolkit developed by the Royal Borough of Kingston, running on Microsoft... [31 Mar 2005]
