technical support team
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Inbox: Data breaches, tech wages, ePassport woes
Comment I am now the Team Leader in Technical Support, leapfrogging over uncertified time-servers. This is a clear case of a government requirement being misinterpreted and being met by varying technical solutions. [28 Aug 2008]
A Step-by-Step Guide to Starting Up SaaS Operations
White Paper End-users demand are high and meeting them requires technical operations, application operations and business operations. Software companies are facing the complex issues involved with building the service delivery capabilities necessary to support... [09 Jul 2008]
Arch Chemicals Provides Outstanding Worldwide Support With Remedy
White Paper Arch Chemicals is a global specialty chemicals company with leadership positions in key markets, as well as a heritage of innovation, unsurpassed customer service, and superior technical support. The help desk team was interested in new... [03 Jul 2008]
Providing Technical Support to Large PC Manufacturer in the US
White Paper The client utilizes several outsourcing partners in the US who provide technical support services. Their objective was to move a significant number of technical support seats to India in order to reduce costs while sustaining customer satisfaction... [03 Jul 2008]
Providing Technical Support to the Largest Broadband Service Provider in the US
White Paper The client was looking at outsourcing its business processes including technical support to customers for both DSL/cable support (broadband) and regular dial-up connection (narrowband). Wipro’s transition team visited two client sites for a period... [03 Jul 2008]
Re-Engineering a Reporting Application for a Payer to Improve Efficiency and Usability With Ensured Stability
White Paper This reporting application was initially developed by the client’s technical-savvy team. Due to budget constraints, a lot of freeware (without any vendor support) was used. In the reverse engineering phase, Wipro’s onsite team did a complete study... [03 Jul 2008]
Rotherham College of Arts & Technology Safeguards Classroom Internet Access
White Paper RCAT’s Technical Support Team identified two major threats; the first was the exposure of students and lecturers to inappropriate content on the Web and the second was the network performance issues created by the downloading of bandwidth... [03 Jul 2008]
Wipro Provides Strategic Quotation System for Life Insurance Products
White Paper A team from Wipro consisting of both business and technical analysts helped define and capture requirements for the enhancements to WorkBenches working closely with the business users and the IT team. [03 Jul 2008]
Transforming Legacy Data into an Information Asset
White Paper The business and technical team chose a tool that went beyond data cleansing - the INTEGRITY Data Re-engineering Environment from Ascential Software. In a timely manner, analysts can now access online complete, accurate views of doctors, the... [03 Jul 2008]
Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service
White Paper Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company's current systems and delivers functional and technical capabilities that support effective global operations. [03 Jul 2008]
Gamania and Dell Team Up to Achieve Online Gaming Excellence
White Paper It also required 24/7 comprehensive IT technical consulting services. Gamania wanted a stable server room environment to support peak loads of up to 300,000 online gamers. In addition, the company needed to ensure that its cooling and power... [25 Jun 2008]
Beijing Olympics diary: Serious games
Comment The second technical rehearsal was one of the toughest exercises we've been through. This final technical rehearsal took place for 35 Olympic sports across 39 venues. It was a very stressful few days for the support team because they were put under... [23 Jun 2008]
Who voted on the CIO50?
Comment Holley started her career in technical support at IBM, moving on to senior sales and marketing roles in the retail banking sector. After seven years at IBM she joined the investment banking sector team at Oracle. [11 Jun 2008]
Claire Hamon
CIO Profile Hamon brings a solid technical background to the CIO role, having studied computing at the London Computer Electronic School and cut her teeth as a programmer. Despite her technical background, Hamon stresses the importance of speaking the language... [11 Jun 2008]
PC Performance and the SAS System
White Paper Optimizing performance of the SAS System on a Windows operating system is one of the more common types of questions the PC Systems team in Technical Support receives every year. There is a quote that the author remembers from a few years ago that... [31 May 2008]
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