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ASG Service Dependency Mapping: Making the Link between IT and the Business
White Paper This new approach is business service-driven instead of infrastructure-driven and enables IT organizations to manage the service in context to technology. Aligning IT and business perspectives requires the ability to create links between... [02 Sep 2008]
Knowledge Management and ITIL: Creating the Adaptive Organization
White Paper The Information Technology Infrastructure Library (ITIL) provides organizations with a framework for consistent IT Service Management (ITSM) over time. Knowledge Management principles complement and augment the ITIL framework, especially in the... [02 Sep 2008]
Driving ITIL Adoption with Mercury BTO
White Paper Toward the goal of aligning IT with business goals and priorities, the Information Technology Infrastructure Library (ITIL®) offers the world's most widely-accepted approach to IT Service Management. As the global leader in BTO, Mercury helps... [02 Sep 2008]
A Framework for Incident and Problem Management
White Paper This whitepaper defines incident and problem management based on the Information Technology Infrastructure Library (ITIL) Service Support best practices and INS's experience in the industry. It further explains the differences between incident... [02 Sep 2008]
Exchange Server 2003 ActiveSync Architecture
White Paper Infrastructure changes to support Exchange Server 2003 Microsoft ActiveSync® technology in various environments This document describes the following aspects of integrating the Windows Mobile software and Exchange Server 2003 infrastructure: [02 Sep 2008]
Choosing an Integrated Document Management System
White Paper Among the most important and common tool in that collective is the company’s technological infrastructure-from its networks to its applications. When you consider the array of business processes, structures and strategies at work within every... [02 Sep 2008]
IBM sends $300m to the cloud
News Big Blue is using that money to equip 13 data centres around the world with infrastructure that will let customers access a bevy of cloud-based computer services in the event service disruptions take down their networks. [20 Aug 2008]
Experian checks in new global CIO
News It is absolutely vital that these are underpinned with the best technology infrastructure supported by the best technologists. The appointment is an internal one, with Mel Mason, who was previously MD of technology services for Experian UK and... [18 Aug 2008]
HP dishes out research grants to academic institutions
News The institutions will conduct their research in collaboration with HP Labs into subjects including "information explosion, dynamic cloud services, content transformation, intelligent infrastructure and sustainability", according to the company. [18 Aug 2008]
Burbank, California Turns to Extreme Networks for High-Performance Switch Infrastructure Solution
White Paper The city's 1,400 employees regularly faced latency issues and connection time-outs, and the infrastructure was overburdened and unreliable. The information technology department, responsible for supporting 14 departments within the city, evaluated... [04 Aug 2008]
Managing Distributed Collaboration in a Peer-to-Peer Network
White Paper This paper discusses strategies for addressing those difficulties at different levels of the system design, focusing on providing solutions in the information architecture rather than at the infrastructure layer. [04 Aug 2008]
Grupo VR's Confidential Information Is Secure With Check Point Connectra
White Paper VR faced an increasing need for a safe and reliable connectivity infrastructure while simultaneously ensuring the confidentiality and integrity of its information. A pioneer in using systems and technology for employee's benefits and customer... [04 Aug 2008]
Out-of-Band Management: The Integrated Approach to Remote IT Infrastructure Management
White Paper In short, an organization's IT infrastructure has become the face of business, taking on a vital role in defining customer experiences that directly impact the corporate brand. For decades, business imperatives for Information Technology (IT) have... [04 Aug 2008]
Riverbed Steelhead Appliances and Steelhead Mobile Accelerate Consulting Firm
White Paper Given that they have engineers, planners, and architects spread across multiple states, they depend on their wide-area network infrastructure to link them all together. As a consulting and engineering firm focused on high-quality service, JEO uses... [04 Aug 2008]
The Appliance Based Approach for IT Infrastructure Management
White Paper Internet Banking, for instance, is transforming the banking industry from branch-centric model to "Anytime, anywhere model" Given the increasing demand for IT services, the infrastructure 1 for IT is increasingly getting complex. [04 Aug 2008]
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