telephone system
RSS telephone systemMicrosoft: Don't knock Vista 'til you've tried it
News In that effort, Microsoft is offering free Vista-related technical support, a move that will add millions of dollars to Microsoft's telephone support costs. After months of searching for ways to defend its often-maligned Windows operating system... [24 Jul 2008]
IPL Case Study - ntl: (Virgin Media)
White Paper These included a range of digital and analogue cable television, broadband internet and telephone services. However its existing TV surveillance facilities were failing to provide effective monitoring or fault identification facilities.ntl... [18 Jul 2008]
Allied Telesyn Revolutionizes the Telco Industry Solution Lays the Foundation for Video Services Over ADSL
White Paper MWT wanted to offer broadcast video bundled with voice and data over one copper telephone pair. After considering MWT's needs and network requirements, Allied Telesyn presented a full system solution for deploying IP Video over ADSL using its... [18 Jul 2008]
Apple OS gaining ground on Windows
News IDC analyst Loren Loverde said in a telephone interview: "They've got great products and they are executing well. Apple's operating system is gaining ground on Microsoft Windows, with second-quarter results showing the company inching close to a 10... [17 Jul 2008]
California Superior Court Switches to VoIP to Improve Service and Cut Costs
White Paper After thoroughly reviewing its options for replacing an aging Ericsson PBX-based telephone system with a new VoIP solution, the Superior Court of California, County of Monterey, ultimately partnered with ShoreTel for its IP telephony needs. [14 Jul 2008]
The Vertical Professional Services Market Rates Importance of IP Telephony Features, Management and Applications
White Paper The relative importance of specific telephone capabilities and management functions What they consider to be their biggest phone system challenges This white paper presents the results of a ShoreTel-commissioned survey that was conducted by... [14 Jul 2008]
Fortinet Case Study: Korean Information Service Corporation (KOIS)
White Paper After regular business hours, Korean Information Service Corporation (KOIS) routes directory assistance calls to 1,500 home based call agents who answer telephone requests and perform database searches from their home PCs. [11 Jul 2008]
Major Highway Developer Deploys RAD's TDMoIP Products to Achieve Reliable and Ethernet-Ready Emergency Telephone Network
White Paper CityLink deployed RAD for its solution and implemented IPmux-1 TDMoIP gateway which converts the E1 voice traffic from CityLink's key system into IP packets. CityLink Melbourne Limited wanted to deliver emergency voice services over an Ethernet... [10 Jul 2008]
Photos: 60 years of NHS tech
Photo This shows a doctor using the Prestel system which was a data service for medical professionals that used the existing telephone network. Pictured here is the Imtran (Image Transfer) telephone system used to send X-ray and scan images for second... [09 Jul 2008]
Sophisticated IVR Technology Transforms Customer Service for Leading UK Bank
White Paper Lloyds TSB wanted to enable a leading UK bank to consolidate all its telephone numbers onto a single number gateway, with Interactive Voice Response (IVR) as a common interface. The new phone answering system has exceeded Lloyds TSB's expectations. [08 Jul 2008]
Bathroom Retailer Supports Online Sales With New Phone Infrastructure
White Paper The existing Taurus telephone system could not cope with the new demands of the internet business. They needed a much more cost-effective package for their telephone services to operate effectively. With positive experience of working with Midland... [07 Jul 2008]
Tour Operator Transforms Customer Contact Through Contact Centre Solution
White Paper Its existing telephone system was becoming outdated and close to being unable to cope with the volume of calls - especially during peak times. R&T Tours arranges soccer holidays for amateur clubs and schools around the UK. [06 Jul 2008]
Why is GPRS Important to MNCs for Remote Access to Corporate VPNs?
White Paper This white paper explores the traditional methods of remote access to the corporate network, and examines the status of GPRS technology as the next logical step on an evolutionary path towards even higher mobile data speeds that will be the norm... [03 Jul 2008]
Open Availability Architecture: Building Highly Available Systems with Linux and CompactPCI
White Paper With convergence of voice and data on next-generation networks, service providers must still provide quality of service comparable to today's Public Switched Telephone Network. This paper surveys options for a Linux-based open architecture for High... [03 Jul 2008]
Cisco Network Solutions for the Telco DCN: SONET/SDH OSI Environments
White Paper This paper is directed to Competitive Local Exchange Carriers (CLECs), incumbent Local ExChange Carriers (ILECs), and Post, Telephone and Telegraphs (PTTs), collectively referred to as telcos (short for telephone companies). [02 Jul 2008]
