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whitepaper Private Branch Exchange (PBX) systems have traditionally connected private enterprises to the Public Switched Telephone Network (PSTN) using circuit-switched communications.iPBX (or IP PBX) systems, which use the Internet Protocol (IP) to carry...
[16 May 2008]
whitepaper For a small business owner who only needs a few phone lines, standard telephone service is good enough, but for larger organizations with several employees, a more robust phone system is necessary. For those small and medium businesses, plenty of...
[02 May 2008]
whitepaper The legacy call center has been a staple for enterprises that service customers over the telephone. As a result, the legacy call center has gone through a metamorphosis, emerging as the IP Contact Center which replaces the PBX and separate IVR and...
[11 Apr 2008]
whitepaper Established 1st January 1994, Proximus, a subsidiary of Belgacom, was the first mobile telephone operator in Belgium. In 2000, Proximus decided to invest in a mirror systems configuration, which would be based in a separate geographical location.
[10 Apr 2008]
whitepaper Since 1988, Herndon, Virginia- based EIS International has been supplying advanced call-center technology to companies that use the telephone to manage customer relationships through telemarketing, market research, customer service, fundraising...
[10 Apr 2008]
whitepaper Customers have deployed systems for applications as diverse as stock trading, travel reservations, personal assistants, telephone banking and call routing. Using Nuance products in conjunction with open platforms and operating systems such as SCO...
[10 Apr 2008]
whitepaper A fictional telecommunication service company providing high-speed Internet access, cable television, local and long distance telephone and wireless services to residential customers and local businesses in several metro areas in the mid-west is...
[09 Apr 2008]
whitepaper Dialogic has created a portfolio of media gateways that simplify the installation of Microsoft Office Communications Server 2007 and Microsoft Exchange Server 2007 alongside existing PBX systems and the Public Switched Telephone Networks (PSTN).
[03 Apr 2008]
whitepaper It is also has a very simple use model, relying on enterprise calendaring (for example, Microsoft Outlook) for scheduling and the telephone interface to launch calls with the push of a button. Its reliability stems from the highly available network...
[03 Apr 2008]
whitepaper Converged IP Communications solutions support voice communications over IP-based networks with equal or greater quality and reliability than traditional circuit-switched telephone networks. In today's rapidly changing business world, new challenges...
[03 Apr 2008]
whitepaper The goal of Computerworld's March 2005 online survey was to better understand the challenges enterprises face with their telephone systems, and how IP telephony may address those issues. The results clearly show that IP telephony is now a reality...
[02 Apr 2008]
whitepaper The relative importance of specific telephone capabilities and management functions Where they're at with regard to planning, testing, and implementing IP telephony systems This white paper presents the results of a ShoreTel-commissioned survey...
[02 Apr 2008]
whitepaper But ShoreTel has changed all that with the introduction of its new ShorePhone, an easy-to-use IP telephone that delivers superior audio quality and the ultimate in ergonomic and aesthetic design. Ergonomics is the science of designing products...
[02 Apr 2008]
whitepaper ADSL is a modem technology that exploits the unused capacity in ordinary two-wire telephone lines. It is asymmetric in that download speeds from the central office (CO) to the remote terminal (RT) can be up to four times faster than upload speeds.
[02 Apr 2008]
whitepaper Capodarco implemented Oracle Business Intelligence Suite Enterprise Edition to provide a comprehensive and unified vision of operating and administrative data, as well as information from telephone switchboard systems.
[24 Mar 2008]
whitepaper The Cisco CIN gives customers the simplicity of a single, in-country telephone number for all Cisco sales, support, and general information inquiries. This case study describes how Cisco Systems created an internal Customer Interaction Network (CIN...
[04 Mar 2008]
whitepaper Cisco Systems customers have come to rely on the Cisco Technical Assistance Center (TAC) for technical support in managing their Cisco-powered networks, from the front-line support of the Customer Response Center, which fields telephone calls, to...
[04 Mar 2008]
whitepaper In the event of a failed WAN link, Cisco Survivable Remote Site Telephony (SRST) allows remote office workers to use their IP phones to dial out and receive calls using the Public Switched Telephone Network (PSTN).
[04 Mar 2008]
whitepaper E-mail and telephone are certainly important tools, but more is needed to provide a personal contact. Al Navas, operations manager for the Carrier-Class Multiple Services Business Unit (CCMSBU) at Cisco, sees the challenges of maintaining a close...
[04 Mar 2008]
whitepaper In the event of a WAN outage, employees would need the capability to place calls, including E911 calls, and to receive calls over the Public Switched Telephone Network (PSTN). Cisco needed a way to ensure business continuity if the WAN link between...
[04 Mar 2008]
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