total customer experience
Expanding Document Management from the Department Level to the Enterprise Level
White Paper Their goal is to provide the customer with professional service on the most cost-effective basis. Transervice Logistics Inc.provides total transportation management. They have over 38 years of... [05 Aug 2008]
Best Practices for Customer Support in Consumer Electronics
White Paper This webcast explains how Siebel Systems provides a robust service delivery platform to help consumer electronics companies transform their consumer-centric processes, improve total consumer experience,... [13 Jun 2008]
HP Integrity Data Warehouse White Paper: Integrated Solutions Deployment Lab - Revision 1.0
White Paper By leveraging the work that HP performed in this implementation, customers can reduce their deployment time, which improves the Total Customer Experience for their HP-UX 11i HP Integrity... [10 Apr 2008]
Delivering the Total Experience: The Customer-Centric Store
White Paper The customer-centric store can deliver a superior shopping experience, resulting in higher customer satisfaction, more frequent shopping visits and a larger wallet-share. This white... [13 Dec 2007]
Shoppers to spend £40bn online
News But the vast majority (86 per cent) of online consumers suffer some sort of difficulty in making a purchase, with 37 per cent of those who experience problems with an online transaction preferring to abandon it... [12 Nov 2007]
O2 recruits an iPhone army
News O2 said it is setting up a dedicated iPhone customer services unit, which will be staffed by 1,000 agents, in its Glasgow call centre. New customer service jobs are also being created in O2's other call... [07 Nov 2007]
QoS, QoE & Total Customer Experience
White Paper Because MICE services are critical to business success, organizations of all sizes are evolving to an enlightened, business-focused method of choosing network services and service providers called Total... [24 Oct 2007]
Vonage loses bulk of Verizon patent appeal
News We have had our workarounds for the '711 and '574 patents in place for some time and will remain focused on providing a great customer experience. And as the legal dust settles, the small voice over IP... [27 Sep 2007]
Woolworths buys web useability tool
News Batty said: "Through understanding our customers needs we hope to be able to improve our online proposition sufficiently to deliver what the customer wants from an online experience with Woolworths. The... [14 Sep 2007]
Integrating VERITAS Enterprise Vault: NetApp Storage Solution File System Archival
White Paper Messaging and collaboration servicing combined with an efficient archival solution in a configuration where a storage solution can improve the total customer experience is the secret to... [31 Aug 2007]
Peter Cochrane's Blog: Know-nothing managers
Comment Most managers had done the job, had worked their way up and understood the operations, technology and customer. But it will most likely take more than 10 to 20 years to see their total displacement as... [20 Aug 2007]
QOS, QOE and Total Customer Experience
White Paper Because MICE services are critical to business success, organizations of all sizes are evolving to an enlightened, business-focused method of choosing network services and service providers called Total... [09 Aug 2007]
Supply Chain Cost Visibility: A New Perspective to Cost Management
White Paper Improved decision-making is made possible by intuitive "What-if" modeling capabilities and the ability to expose previously ambiguous or hidden costs, all leading to greater operational efficiencies and helping to ensure that the... [08 May 2007]
CIO Jury: Is VoIP secure enough for business?
News Rob Neil, head of ICT and customer services, Ashford Borough Council Gloucestershire Constabulary has implemented VoIP in its new corporate HQ building and training centre, representing about a quarter of the police... [16 Mar 2007]
Record breaking Xmas on the cards
News Despite this rise in spending, research has found there is still room for improvement for e-tailers to deliver better customer service. By buying goods and testing various customer requirements for 28 of... [22 Nov 2006]
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