tracking customers
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How will you use Google Wave? Recruiting, decision-making, dealing with complaints
News Our recruitment process system, expenses system or complaints tracking system, I would love for somebody to write an application to make these collaborative. Engineers working on MediaWiki, the software that powers... [28 Oct 2009]
Passing the Data Center Litmus Test
White Paper Having developed the very first 100 percent Web-based time tracking solution, Timesheet, Austin-based Journyx knows first hand the importance of having a reliable data center backing up company? Because of the wide... [02 Oct 2009]
Follett Protects Customer Data and Complies With PCI DSS With Thales
White Paper FHEG decided to transition to using Hardware Security Modules (HSMs) from Thales's nCipher product line instead of manually tracking encryption keys. Since it began operating stores and taking credit cards, FHEG has... [19 Sep 2009]
Photos: Inside the RSA cybercrime war room
Photo AFCC staff also fight the fraudsters by creating dummy accounts on phishing sites and then tracking when and where fraudsters attempt to access those false accounts. From the AFCC, the security firm sifts through more... [18 Sep 2009]
Salesforce.com tech to turn customers' Twittering into useful feedback
News Twitter integration automates manual processes for monitoring the microblogging site for finding tweets related to customer-service issues, engaging in support conversations using Twitter, and tracking that conversation. [10 Sep 2009]
Organon Case Study: Business Intelligence Application
White Paper Organon developed a customized business intelligence solution centered on a series of dynamic customer conversion and savings opportunity tracking reports. A recent acquisition of a unit dose repackager presented an... [01 Sep 2009]
ScanCARE Enhances Medical Software With Advanced Analytics
White Paper While ScanCARE's core solution is a powerful tracking and automated data collection tool, the company quickly identified an opportunity to address one of the medical industry's key pain points: cost management. [01 Sep 2009]
Closing the Loop in a Consolidated World: Evaluating Packaged Analytic Applications
White Paper While enterprise applications run a company's back- or front-office operations - for example, tracking accounts receivable, accounts payable, and general ledger activity in a finance department - analytic applications... [01 Sep 2009]
China Century Cement Cuts the Time for Cost Statements From Three Days to One Day
White Paper China Century Cement wanted to enable the financial department to achieve accurate and timely cost assignment and tracking and reduce the number of receivables accounts to improve credit management and cash flow. [28 Aug 2009]
Microsoft: 'Cloud shift not doom and gloom for Exchange'
News I feel pretty good about how we are tracking," he said, noting that half of Microsoft's inboxes - some 80,000 - are now on the new version of Exchange. The fact that many customers are shifting from... [18 Aug 2009]
Veritas Configuration Manager by Symantec: Removing the Risks of Change Management and Impact to Application Availability
White Paper By collecting and tracking configuration information in real-time, VCM provides customers with the ability to test upgrades within a development configuration that is the same as production. Real-time... [05 Aug 2009]
Using an IT Business Value Program to Measure Benefits to the Enterprise
White Paper The paper forged close alliances with the internal customers and developed methods and metrics for tracking IT benefits. The paper implemented the ITBV program to assess both the forecast value of IT... [31 Jul 2009]
Staffing Company Simplifies, Automates Search to Efficiently Place Candidates
White Paper To this end, the company redesigned its applicant tracking system and integrated FAST enterprise search technology. Its 8,000 employees connect more than 60,000 contract employees with customers worldwide. [25 Jul 2009]
Rodgers and Hammerstein Organization Case Study
White Paper Employees spend less time tracking tasks and more time efficiently serving customers. The Rodgers & Hammerstein Organization (R&H) manages and administers musical and theatrical licensing rights for the... [13 Jul 2009]
Automating the Acquisition Process with Enterprise Level CRM--Moving beyond tracking contacts and leads, tasks and activities
White Paper But one of the most important yet challenging aspects of a complex sales, marketing and contact center organization is the process of turning leads into customers. In large companies, CRM has been great at helping you... [09 Jul 2009]
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