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Web-based Help Desk - What It Can Do for Your Business and Why You Need It
White Paper This white paper is written to help IT managers and help desk personnel understand how a web-based issue tracking system can dramatically improve their ability to deliver responsive service and support to employees, customers and partners. [03 Jul 2008]
Make Your Service Desk “Dynamic” with Direct Access to Corporate Contact Records in LDAP-based Directories
White Paper Download this white paper from UniPress Software to learn how integrating your organization’s LDAP address book with its service desk operations can reduce overall support costs and boost help desk productivity. [21 Dec 2004]
The Essential Foundation of Effective Support Automation and eService Success:The Consolidated Web-based Service Desk
White Paper This white paper from UniPress Software explains how to assess your organization’s support center needs and determine whether or not the automated service solutions you may be considering can actually meet those needs. [21 Dec 2004]
The Hosted Customer Service Desk - It’s About Cost, Control, and Reliability
White Paper Download this white paper from UniPress Software today to discover how your organization might further benefit from a hosted customer service desk solution and learn which features and functionality to look for as you evaluate various vendor... [21 Dec 2004]
UniPress Software Case Study: Omniglow Corporation
White Paper The solution was FootPrints for Exchange - 100% web-based help desk and customer problem management software for Microsoft Exchange environments and FootPrints Asset Management - Integrated web-based software to automatically identify, track, and... [16 Dec 2004]
Improving Service and Support With LDAP-Based Address Book Integration
White Paper This paper will provide IT departments and service desks with a tutorial on how LDAP address book integration can be utilized to optimize their support operations. It will also outline the business benefits that the technology can deliver and offer... [13 Dec 2004]
How Does the University of Nebraska Medical Center's Physician Group Practice Ensure Billing Activities at its Main Office and Citywide Clinics are Processed Quickly and Efficiently?
White Paper University Medical Associates uses UniPress Software's FootPrints to automate the process of resolving technical support problems for its billing office employees, so they can focus on their day-to-day business operations. [20 Apr 2004]
How Does One of the Largest Colleges in Canada Provide Around -the-Clock Technical Support to its 90,000-Plus Full and Part-Time Students and Faculty?
White Paper Prior to selecting UniPress Software's FootPrints web-based service desk software, Seneca was using Front Range Solutions Heat Service and Support Solutions. Seneca College is the largest college in Canada, with campuses located throughout the... [20 Apr 2004]
FootPrints Case Study: Mintz Levin
White Paper Mintz Levin deployed UniPress Software's FootPrints, to automate its help desk activities, centralizing technical requests and significantly improving problem resolution. In addition to using FootPrints to support internal customers who contact the... [20 Apr 2004]
