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Partnership Working Pays Off in Getting U.K. Hospitality Trading Online

whitepaper The United Kingdom hospitality and licensed trade industries are enthusiastically embracing online ordering. As a result, the leading Web site operator for the trade, barbox, is netting sales of around £320 million (U.S.million) a year since it...

Tags: customer support services

[12 May 2008]

Virgin Retail Saves 8.5 Hours a Week in Each Store With New Stock Solution

whitepaper Virgin Retail is a United Kingdom (U.K.success story. Since the first Virgin record shop opened in 1971, the company has expanded its operations to 105 Virgin Megastores across the U.K.and Ireland. The group, which prides itself on customer service...

Tags: application servers

[11 May 2008]

Financial Services Distributor Connects 2,500 Advisers With Easy-to-Use Portal Solution

whitepaper Openwork, based in the United Kingdom, is a stand-alone, multi-tied distribution network of approximately 2,500 financial advisers. The company required a complete back-end architecture to manage its complex communication and data management...

Tags: application servers

[11 May 2008]

New File Standard Is a Perfect Fit for Fashion House

whitepaper Paul Smith is one of the United Kingdom's most respected and commercially successful fashion houses, with retail stores as far afield as Tokyo, Paris and New York. At the beginning of 2007, Bingham started researching the likely future of file...

Tags: xml

[11 May 2008]

Tobacco Company Gains Increased Efficiencies in Migration Monitoring

whitepaper Imperial Tobacco Group, headquartered in the United Kingdom, planned to migrate its messaging infrastructure throughout Western Europe. Entitled Project Swift, the migration meant a transition from Microsoft Exchange Sever version 5.5 to Microsoft...

Tags: monitoring systems

[11 May 2008]

IBM and Nomad Software and Processing Services Help Affinity Cards Be Among First to Market Pre-Paid Cards in the UK and Europe

whitepaper Affinity Cards, a start-up, had to quickly build an IT infrastructure to support its new business of offering pre-paid (debit) cards in the United Kingdom and Europe. Affinity Cards deployed Nomad Software's CORTEX product and services delivered...

Tags: infrastructure management

[11 May 2008]

Media Company Achieves Low-Cost Enterprise Licensing Through SAM

whitepaper SAMpartners, a leading Software Asset Management (SAM) partner in the United Kingdom, used its SAMreview service to deliver the needed information, along with a roadmap for the future. A major entertainment company was poised to negotiate a global...

Tags: monitoring systems

[11 May 2008]

Tesco Develops Online Ordering System That Processes 5,000 Orders Per Hour

whitepaper Since 1996, United Kingdom retailer Tesco PLC has seen a rapid increase in the number of its customers and has added many nonfood products and services to its catalog. To accommodate this growth, Tesco created the Tesco Direct service and built a...

Tags: application servers

[11 May 2008]

U.K. Law Firm Improves Client Relationships With Customer Management Tool

whitepaper Leading United Kingdom law firm asb law wanted to better manage and strengthen client relationships, drive profits, and create a single source of data for its business. Working with Microsoft Gold Certified Partner Aspective, the company chose...

Tags: crm software

[04 May 2008]

Online Retailer Adopts Software-Plus-Services to Connect With Customers

whitepaper Play.com is the fourth largest online retailer in the United Kingdom.the company has been investigating new ways to interact with its customers. Having successfully incorporated customer reviews into the site, Play.com decided to enhance the Web...

Tags: infrastructure management

[03 May 2008]

Maintaining the Buzz in Media: Better Business Intelligence Helps ITV Keep on Top

whitepaper ITV is the largest commercial TV company in the United Kingdom (U.K.with almost 50 per cent market share and an annual spend of around £1 billion (U.S.billion) on programming. ITV worked with Microsoft Gold Certified Partner IMGroup to create a...

Tags: data mining - analysis

[03 May 2008]

Food Distributor Deploys Enterprise Rights Management to Help Protect Sensitive Data

whitepaper The company has 100 employees and is based in the United Kingdom. Windrush Frozen Foods distributes frozen, chilled, and ambient foods. Windrush Frozen Foods needed a way to protect sensitive customer, employee, and other business information from...

Tags: application servers, protect, united kingdom, foods

[14 Apr 2008]

Delivering ITIL Best Practices Through IT Service Management

whitepaper The IT Infrastructure Library (ITIL) for IT service management began in 1989, growing out of an effort by the United Kingdom's government to improve IT service management. The model is now embraced by industries worldwide.

Tags: business management, service management, united kingdom, itil

[10 Apr 2008]

U.K. Healthcare Solutions Provider Accelerates GP Systems and Enhances Patient Care

whitepaper Healthcare technology supplier EMIS is always seeking ways to enhance its solutions, driven by strong partnerships with national programmes such as NHS Connecting for Health in the United Kingdom. The company wanted to boost the performance of its...

Tags: programming languages

[02 Apr 2008]

Habitat Furniture Retailer Builds a New IT Help Desk for Its United Kingdom Operation and Automates Support With FootPrints Web-Based Service Desk Software

whitepaper Habitat is an innovative and well established upper market home furnishings and accessories retail company whose head office is located in the United Kingdom. The challenge for them was to replace the previous process located in France with a more...

Tags: desk, united kingdom, ca unicenter, criteria

[27 Mar 2008]

Coventry City Council Cuts Overhead by US$414,000 by Migrating 24% of Spend to Online Purchasing

whitepaper Coventry City Council provides local government services to 306,000 residents and businesses in the United Kingdom's eleventh largest city. Coventry City Council wanted to streamline and e-enable financial and purchasing processes following a...

Tags: procurement - purchasing

[24 Mar 2008]

Epsom and Ewell Boosts Call Center Efficiency by 20% and Cuts Costs With Citizen-Centric Service Innovation

whitepaper Located 15 miles from London, Epsom and Ewell Borough was voted the third best place to live in the United Kingdom by a 2007 Channel 4 Television survey. Epsom and Ewell Borough wanted to modernize and improve service delivery and increase the...

Tags: call center - contact

[24 Mar 2008]

ITV Draws Millions to Britain on the Move Campaign Site Thanks to Hosted Web Solution

whitepaper In 2004, the United Kingdom's largest commercial television network, ITV, embarked on a campaign to increase the health and fitness levels of the nation. The Britain on the Move campaign aims to encourage people to change their lifestyle by walking...

Tags: asps

[04 Mar 2008]

Acting on Business Information: Solution Provider Helps Professional Firms Tackle Data Management Using Power of Desktop Software

whitepaper For example, in the United Kingdom, the more than 700 lawyers and employees at the Wragge & Co.law firm use a Web-based portal designed and powered by Handshake Software to compile information rapidly, freeing up more time for managing client...

Tags: application servers

[28 Feb 2008]

Russia overtakes China as king of malware producers

News United Kingdom - 5.34 per cent United States - 9.98 per cent Russia has passed China to become the largest generator of spyware and other malicious code, according to a report set to be released tomorrow.

Tags: malware, russia, china, united states

[21 Feb 2008]

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