voice - data integration
Sort by: Relevance | Date
Unified comms: What it needs to succeed
Comment For many organisations, it might simply be the case they want to get their phone calls for free and make sure people can see who's about - in other words voice over IP plus presence. Whether you're looking at the... [17 Nov 2009]
Computer Telephony Integration (CTI) in a SALT Environment
White Paper Generally, the applications for CTI are categorized as Interactive Voice Response (IVR) sessions in which the system interacts with the caller to both collect information and provide information. Computer Telephony... [09 Nov 2009]
Unified Messaging and Unified Communications
White Paper This is far beyond the concept of just making a call and leaving a simple voice mail. However, the best solution is the one that fits a particular company, streamlines their business practices, and allows a seamless... [03 Nov 2009]
Benefits of Unified Messaging in Exchange Server 2007
White Paper Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.into a single, or, unified "message store," that is accessible from a wide range of different devices. [03 Nov 2009]
Unified Communications and Desktop Integration
White Paper The Alcatel-Lucent open standards-based solutions for IBM Lotus Sametime and Lotus Notes solve the needs of a dispersed work force by connecting desktop and voice communications, providing CIOs and IT managers with lower... [02 Oct 2009]
Enterprise Communication Solutions: Desktop Integration
White Paper IP based voice communication is now a mature business application and is ready for another convergence - with desktop applications. Applications - such as integrated and unified voice, IM, video, email,... [02 Oct 2009]
Google Wave greets conferencing with help from Ribbit
News Once you add the Ribbit conference widget to a wave, everyone in it becomes part of a potential voice chat. They show how, in a modern communications system, the barriers between text and voice and video... [30 Sep 2009]
Bell Canada Leverages Nortel Hosted VoIP for Internal Communications Network
White Paper This solution gives Bell IP-based services that enable a wide range of carrier-grade solutions, including voice, video, conferencing, communications application integration, soft clients, IP phones and... [19 Sep 2009]
"Integration of TTY Calls Into a Call Center Using the Placeholder Call Technique"
White Paper Traditional call centers are often designed to accept only voice calls over the PSTN, that is, telephone calls from hearing and speaking persons traveling over the Public Switched Telephone Network. All organizations... [30 Aug 2009]
Microsoft kicks off mobile fightback with double OS
News Both its plans for Windows Mobile 7 and its long-running "Pink" project aim to match the kinds of experiences seen on the iPhone and Android, using more advanced voice and touch interfaces and higher-end hardware. [20 Aug 2009]
Barker Implement Heeds Call for HP and Microsoft Unified Communications Solution
White Paper The company wanted to replace outdated telephone system with reliable, scalable telephony solution providing voice mail, call forwarding, instant messaging and integration with Microsoft Outlook on HP... [12 Jun 2009]
Unified Workflows With the OLIVE - Sametime Integration Plug-In
White Paper IBM has publicly committed to investing $1 billion in its unified communications strategy over the next three years, integrating communications and collaboration technologies including unified telephony, voice, video,... [27 May 2009]
Hacking Your PBX: 15 Ways to Make the Most of a Modern Phone System
White Paper Best Uses for Voice Mail Total 'Business Intelligence' Integration Tips and tricks to help PBX users optimize their business phone setup. This article serves as the first step to understanding your PBX... [18 Mar 2009]
BMW, Peugeot put a penguin in the tank with Linux for cars
News Version 4.0 supports a common voice command structure that works for typical car applications, such as navigation and Bluetooth mobile phone integration, so users won't have to go back to a top-level... [04 Mar 2009]
Straddling the Divide Between IPT and IT: Implementing ITIL to Optimize Your IP Telephony Investment
White Paper The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is unprecedented - even since the... [14 Feb 2009]
Keep updated for stories matching voice - data integration via RSS
