voip - ip telephony pbx
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Muzak Tunes its Telephony System with ShoreTel
White Paper As the world's leading music, messaging, and sound systems provider, Muzak found that its legacy PBX system could not scale to support the company's tremendous growth. After carefully evaluating VoIP offerings from 3Com, Avaya, Cisco, Mitel, and... [02 Apr 2008]
Muzak Tunes its Telephony System with ShoreTel
White Paper As the world's leading music, messaging, and sound systems provider, Muzak found that its legacy PBX system could not scale to support the company's tremendous growth. After carefully evaluating VoIP offerings from 3Com, Avaya, Cisco, Mitel, and... [02 Apr 2008]
Technology to Support Contact Center Agents Working Remotely
White Paper Computer telephony integration (CTI) for contact centers was originally developed for office PBX environments, that is, non-remote. As a result, mixed situations, where legacy PBX, PSTN, CTI, and VOIP co-exist, will continue well into the future... [11 Oct 2005]
Leader: The VoIP evolution
Leader This not only simplifies billing but means companies, at least according to Colt, can say goodbye to buying and maintaining PBX systems, if they so choose. When it comes to sending voice packets over Internet Protocol networks - aka IP telephony or... [15 Apr 2005]
Bank of Asia, Thailand Deploys Converged Voice/Data Network Based on Nortel Networks VoIP Technology
White Paper To keep pace with accelerating growth - while resolving frustrating telephony bottlenecks, reducing the cost of long distance calls between branches, and creating a flexible and scalable communications platform for the future - Bank of Asia has... [29 Nov 2004]
Does Skype make sense for business?
Comment It's not about getting rid of your PBX," Zennström points out. However Jeff Ace, director of business development at AT&T, said this is the very problem with internet telephony: "VoIP is only as good as your ISP and quality of service you get from... [10 Nov 2004]
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