voip and services Articles, Videos, Photos and Opinions

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silicon.com > Management > CIO Insights

Swinton Insurance gets chatty with IP tech

Alcatel-Lucent tech cutting costs and improving customer service Read more

Feb 21, 2008

silicon.com > White Papers > Networking and Communications > Network Technologies

Global Investment Banking Firm Redefines Banker's Hours With Mobility

Global Investment Banking Firm Redefines Banker's Hours With Mobility

Goldsmith-Agio-Helms, a global private investment banking firm with offices in Minneapolis, New York, Chicago, Los Angel Read more

Jan 11, 2008

silicon.com > White Papers > Networking and Communications > Network Technologies

The IP Telephony / VoIP Business Case

The IP Telephony / VoIP Business Case

Eventually, IP Telephony will affect the organization's communications infrastructure. Equipment manufactures are no lon Read more

Feb 29, 2008

silicon.com > White Papers > Networking and Communications > Network Technologies

Auto Group Improves Sales, Reduces Cost to Open New Dealership

Auto Group Improves Sales, Reduces Cost to Open New Dealership

Grindstaff Automotive Group wanted to enable information sharing among dealerships and reduce voice costs. The challenge Read more

Mar 5, 2008

silicon.com > White Papers > Networking and Communications > Network Technologies

The Business Case for VoIP Collaboration

The Business Case for VoIP Collaboration

Good communication is the key to good business, but how can your company enhance its communications? VoIP collaboration Read more

Apr 2, 2008

silicon.com > White Papers > Networking and Communications > Network Technologies

VoIP: Enhancing Customer Responsiveness and Employee Productivity at NORPAC Foods

VoIP: Enhancing Customer Responsiveness and Employee Productivity at NORPAC Foods

When NORPAC Foods needed to replace three outdated and poorly performing PBX systems, it evaluated a variety of alternat Read more

Apr 2, 2008

silicon.com > White Papers > Networking and Communications > Network Technologies

University of Washington Deploys an Avaya IP DECT In-Building Wireless Voice Solution to Enhance Their World-Class IT Customer Service

University of Washington Deploys an Avaya IP DECT In-Building Wireless Voice Solution to Enhance Their World-Class IT Customer Service

The University of Washington Computers & Communications Department wanted to equip their network engineers and other IT Read more

Jun 11, 2008

silicon.com > White Papers > Networking and Communications > Network Technologies

Avaya Case Study: The Trading Room Gibraltar

Avaya Case Study: The Trading Room Gibraltar

The Trading Room Gibraltar was in need of a telephony solution that could significantly reduce the ongoing costs of inte Read more

Jun 11, 2008

silicon.com > White Papers > Networking and Communications > Network Technologies

GCI Improves Network Availability to Provide an Enhanced Customer Experience

GCI Improves Network Availability to Provide an Enhanced Customer Experience

GCI is the primary cable and telecommunications carrier for the State of Alaska, providing a variety of cable TV, high-s Read more

Jun 12, 2008

silicon.com > White Papers > Networking and Communications > Network Technologies

KLIKON Boosts Competitive Advantage and Customer Service Offerings With Advanced Network Management

KLIKON Boosts Competitive Advantage and Customer Service Offerings With Advanced Network Management

KLIKON Solutions provides networking and infrastructure solutions and services to more than 100 clients across Australia Read more

Jun 12, 2008