warranty
RSS warrantyDemo: Maximo Transportation Demo
White Paper In this demo you'll see how routine tasks like maintenance, inspections and warranty recovery can be automatically scheduled to improve the life and performance of your assets. IBM Maximo for Transportation helps you... [20 Oct 2009]
American Honda Saves Millions Using SAS
White Paper The challenge was to detect and contain warranty and call center issues before they become widespread. Boasting one of the most admired and recognized brands in the United States, American Honda ensures the continued... [19 Sep 2009]
Dell settles fraud case with $4m
News That includes making it clear to customers before purchase whether their warranty service contract is eligible for in-home service, and giving a percentage for how many people will qualify for an advertised promotional... [16 Sep 2009]
Optimize Your Warranty Reserves: Sophisticated Data Modeling and Automated Forecast Accuracy Is the Key to Right-Sizing Your Warranty Reserves and Putting That Lazy Capital Back to Work
White Paper The good news is that best practices and available information technologies can redefine the way warranty reserve forecasting is performed. This paper outlines some of the pitfalls of traditional methods, the best... [16 Sep 2009]
IBM Case Study: Ryobi
White Paper Ryobi chose to implement IBM Cognos 8 BI to work towards their goals of having a solution to track and report on returned products and warranty expenditures to drive product improvement. Ryobi sells power tools and... [01 Sep 2009]
HP ProCurve Networking Lifetime Warranty Scores Ten Out of Ten at Miller Insurance
White Paper Miller Insurance Services Ltd wanted a modern networking infrastructure with improved performance, availability and security to support business growth and facilitate the planned deployment of IP telephony. [28 Aug 2009]
Understanding ITIL Service Portfolio Management and the Service Catalog: An Approach for Implementing Effective Service Lifecycle Management
White Paper How could one even determine the support resources required for each product or the product's warranty options? Imagine trying to run a manufacturing business without a comprehensive, detailed view of the products... [07 Aug 2009]
Security for Data at Rest: Critical Challenges and IBM Information Infrastructure Solutions
White Paper Encryption can secure data on storage devices when the devices leave the owners' control - such as when devices are repurposed, lost, or returned for an expired lease, repair, or for warranty replacement. [31 Jul 2009]
International Distributor Sees ROI, Customer Satisfaction Soar With SOA-Based Solution
White Paper Tallard's return on investment continues to climb as it makes new use not only of its SAP system, but also of the EDI code to expand the solution to additional countries and services, such as warranty returns. [25 Jul 2009]
Cloud computing: Is it worth the legal risks?
Comment With regards to licensing, instead of a perpetual licence linked to limited warranty, IT services from the cloud have a rolling support and maintenance agreement. The cloud throws up a raft of legal and security concerns... [22 Jul 2009]
University College Supports Learning and Increases Enrolment by 6 Percent With Reliable Student Notebook Incentive
White Paper Dell also managed the logistics of delivering them to each student on registration day, and provided them with a three year, next business day warranty. The college of St Mark and St John (Marjon) wanted to attract new... [18 Jun 2009]
Through a Dell Technology Partnership, University of North Carolina Wilmington Manages Mobile Student Computing Initiative With Minimal Resources
White Paper The University of North Carolina Wilmington technology team partnered with Dell to provide students with notebook computers and an on-campus warranty and service center for convenient and prompt support. [18 Jun 2009]
Mining Text for Golden Service - What Value Glimmers Below the Surface?
White Paper Industry experts from Warranty Week, SAS and Accenture explain why a key to successful service chain management is the ability to use text mining as part of a larger framework for analyzing service and supply chain data. [02 Jun 2009]
Supporting a SAS Server Architecture
White Paper One's organization has purchased a SAS Solution, which could be for Business Intelligence, Warranty Analysis, Anti Money Laundering or any number of other offerings. Sitting in a server farm the hardware is maintained... [29 May 2009]
Reiki: Serviceability Architecture and Approach for Reduction and Management of Product Service Incidents
White Paper These failures result in incidents that product vendors service as a part of the warranty or contracts. There is a significant number of IT failures per year because parts fail, products are used in ways they were not... [01 May 2009]
