warranty
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Bracknell Forest reaps virtual rewards
Case Study Dawson said: "As and when systems drop off warranty or we're about to do a migration to a new platform or upgrade to Windows 2003 they get considered and then they get pushed onto VMWare. Bracknell Forest Borough Council is reaping the rewards... [08 Aug 2008]
Use and Experience of Gas Turbine On-Line Diagnostics
White Paper To minimize the risk for vendor and customer, diagnostic benefit starts from the beginning of gas turbine life time with product development and engineering, continues during plant shop test, commissioning, acceptance test and warranty period and... [04 Aug 2008]
10 things we'd change on the 3G iPhone
Comment We're not happy the battery is welded into the iPhone and can only be removed by qualified Apple engineers at remote locations - and, when out of warranty, for a fee. There's plenty that's great about the new iPhone, says Natasha Lomas. [14 Jul 2008]
Optimos Case Study: National Electronics Warrantee - eGenco
White Paper National Electronics Warrantee (N.E.W) is in the business of providing warranty, product protection and risk-avoidance products and services to the retail industry. Optimos helped N.E.W develop a reverse logistics solution that helps them manage... [03 Jul 2008]
Nortel Network Case Study: Radio Shack
White Paper The new system identifies queries by type - order, warranty question, fax-back request, etc.and routes each voice call or e-mail message to the agent most qualified to answer it. RadioShack Canada is a leading Canadian consumer electronics retailer... [03 Jul 2008]
Mining Your Warranty Data Using IBM DB2 Intelligent Miner for Data Association Method
White Paper This paper starts with the concept of warranty and shows how IBM's DB2 Intelligent Miner for Data can be used to analyze repair records. DB2 Intelligent Miner for the Data has a number of powerful mining functions, but for this paper the authors... [03 Jul 2008]
Field Service Workforce Availability
White Paper Improved inventory management and reduction in incorrect warranty claims - which can be verified on the spot with the customer - provide additional ROI. Wireless Matrix is a leading provider of enterprise-class wireless data communications for... [03 Jul 2008]
Domestic & General Services Tackles Peak Workload With a Ground-Breaking On/Off Capacity on Demand Solution From IBM
White Paper Domestic & General Services Limited (www.domgen.com) is one of the UK's largest providers of domestic appliance breakdown protection, with more than five million appliances and gas central heating systems currently under warranty. [03 Jul 2008]
Auto-ID in the Box: The Value of Auto-ID Technology in Retail Stores
White Paper This paper includes all operations within a store such as receiving, checkout, loss prevention, returns and warranty. The paper also discusses the customer experience while shopping in the Auto-ID-enabled store. [03 Jul 2008]
Warranty Management as Your Competitive Differentiator - How to Reduce Costs and Improve Customer Satisfaction
White Paper With warranty costs ranging in the billions and indirect costs on the rise, manufacturers must have an effective warranty management and analysis system. To achieve this level of service, world-class companies are being proactive by effectively... [03 Jul 2008]
Acer's TravelMate Notebooks Help Students Stay Connected
White Paper Acer designs the laptops, including hardware, software, accessories and warranty support, to meet the expectations of Kent's academic program. Kent School in Connecticut is at the forefront of technological innovation in education. [03 Jul 2008]
Driving Innovation: The Automobile Repair Process
White Paper The solution that Accenture delivered places DaimlerChrysler in the service process versus downstream of the repair waiting to analyze warranty claims. The corporation is now strategically placed to capture and influence warranty concerns, but also... [03 Jul 2008]
Architecting a .NET Distributed Application for Home Buyers Warranty
White Paper This webcast takes a close look at the architecture of a .NET application already in production at Home Buyers Warranty. IT organizations are constantly struggling to apply technology to solve their business problems. [03 Jul 2008]
Do Battery Returns Need to be a Million Dollar Problem?
White Paper To satisfy the customer and honor warranty obligations, stores provide a replacement battery, no questions asked. A critical look at the liberal return policy of mobile phones and how the problem can be solved. [03 Jul 2008]
The Changing Demands of Modern Battery Testers
White Paper Packs that perform poorly during the warranty period can be identified and returned for replacement. One of the main purposes of a battery analyzer has been to exercise and restore NiCd batteries affected by memory’. [03 Jul 2008]
