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Andrew Clarke
CIO Profile At HMV he oversaw formulation and the delivery of the group's multi-channel IT strategy covering physical, mail order, internet and digital channels for its UK and worldwide operations of the HMV and Waterstone's brands. [11 Jun 2008]
HMV spends £1.8m on voice services
News The music and books retailer, which also owns the Ottakar's and Waterstone's brands, is using ATC to manage around 3,000 phonelines across more than 600 stores. HMV Group has awarded AT Communications (ATC) Group a £1.8m contract to supply voice... [24 Sep 2007]
Online shopping tops £10bn
News He noted over the last 12 months a number of leading brands, including Arcadia, Dunelm, Ikea, Oasis, Superdrug, Waterstone's and Wickes, have launched transactional websites. Tesco, Sainsbury's and Ocado have seen good growth but if you are a... [25 May 2007]
WHSmith Sets Up Shop on the Net
White Paper During that year a number of other UK booksellers including Heffers, Blackwells and Waterstone's also launched transactional web sites. The company's ambition was to create an online portal - a location on the internet that would provide its... [28 Nov 2006]
Waterstone's calls time on Amazon love-in
News Bookseller Waterstone's has won approval from observers for ending its arrangement with ecommerce giant Amazon. He admitted the move would put Waterstone's in direct competition with its erstwhile partner but expressed confidence the chain would be... [11 May 2006]
Sacked Waterstone's blogger offered job back
News Joe Gordon, the man sacked by Waterstone's - after the bookseller discovered the contents of his blog referred to 'Bastardstone's' and 'Evil Boss' - has been offered his job back. His appeal was upheld and Waterstone's offered the blogger his job... [12 Apr 2005]
'How to blog about your boss and not get sacked'
News As ex-Waterstone's and Google employees can testify, blogging about your workplace can often have unfortunate consequences - including the odd P45. The EFF advisory also recommends using anonymising technology as a cloaking device - it also... [11 Apr 2005]
Blogging: 'A lot of fuss about nothing'
News Earlier this year a Waterstone's employee was sacked by the bookstore for airing some his workplace grievances in his blog. Plus: See silicon.com's new Cheat Sheet on blogging. Despite huge growth in the blog phenomenon and high profile stories... [10 Feb 2005]
Cheat Sheet: Blogging
Cheat Sheet It's not something they perhaps look on with too much fondness but a number of bloggers have caused major problems for their companies - and subsequently lost their jobs, such as the Waterstone's employee who spilled the beans on all manner of... [09 Feb 2005]
Leader: Keep quiet about employee blogs
Leader News that Waterstone's has sacked an employee over blogging isn't the first and is unlikely to be the last such incident - but it serves to highlight how wrong businesses are getting it when dealing with employees' personal thoughts online. [10 Jan 2005]
Waterstone's sacks employee over blog
News An employee of book chain Waterstone's has been fired for material he included in his blog. And it's terms like Bastardstone's and Evil Boss which have drawn Waterstone's ire. Although Waterstone's has no employee policy that deals with blogging... [10 Jan 2005]
Waterstone's bows to the might of Amazon
News Rival booksellers Amazon and Waterstone's are joining forces to sell books online. Waterstone's has decided to ditch efforts to go it alone online in an effort to cut costs. Peter Mitchell, business development director at Waterstone's, said: "The... [25 Jul 2001]
'Clicks and mortars' lick wounds after Xmas thrashing
News A recent Christmas e-tail survey conducted by silicon.com and Mercury Interactive showed that online book sellers Amazon and BOL were clear leaders ahead of high-street competitors like WHSmith and Waterstone's in terms of web performance and... [08 Jan 2001]
Dot-com goldrush is over - says Amazon
News David Kneale, MD at Amazon competitor Waterstone's, told silicon.com: "Waterstone's is continually building market share and customer confidence in our online operation which forms part of our clicks and mortar strategy. [13 Jun 2000]
E-tailers failing to get serious about customer service
News They performed simple tests on some of the best-known online retailers in the UK, including the likes of Waterstone's and Toys R Us who failed to reply to a simple query sent three times by email. He said: "It's more than just taking money, it's an... [19 Dec 1999]
