wdsglobal

White Paper: Wireless Informatics & the Knowledge Ecosystem - Maximizing Profits and Enhancing User Experience Through the Successful Deployment of Specialist Knowledge

whitepaper Wireless Informatics is the practice of collating, validating and disseminating knowledge, best practices and experiences throughout the mobile value chain to deliver the ultimate mobile user experience.

Tags: mobile - wireless communications, knowledge, practices, user experience

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[30 Aug 2007]

The A to Z of wireless

News WDSGlobal, a company that handles support calls for several networks, has claimed that out of 275,000 calls, only 10 were related to mobile viruses. Wireless technology is starting to appear in lots of different places and to be used in lots of...

Tags: mobile wireless

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[28 Nov 2006]

'No Fault Found' Returns Cost the Mobile Industry $4.5 Billion Per Year

whitepaper WDSGlobal are working alongside a leading UK mobile retailer to implement mechanisms and services to significantly reduce the impact of the No Fault Found (NFF) phenomenon. One in seven mobile phones are returned within the first year of purchase...

Tags: cost control - risk mgmt., fault, statistic, implement

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[12 Oct 2006]

No Fault Found' returns cost the mobile industry £4.5 billion per year

whitepaper One in seven mobile phones are returned within the first year of purchase by subscribers as faulty. Further analysis into the nature of these returns reveals the even more disturbing statistic that 63% of the devices being returned are without fault.

Tags: telecom hardware, subscribers, mobile phones, phones

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[08 Oct 2006]

Mobile phone virus claims are "bonkers", says Sophos

News WDSGlobal, a handset support call centre that receives 100,000 calls per month, said only 0.004 per cent related to viruses. Antivirus firm Sophos has slammed a competitor's claims that it found the world's first "serious" mobile phone virus.

Tags: cluely, sophos, mobile phone virus, virus

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[22 Sep 2005]

Symbian resolute in face of mobile virus row

News Doug Overton, head of communications at WDSGlobal, which handles around 100,000 helpdesk calls each month for customers of HP, Nokia, Orange, Sony-Ericsson and T-Mobile, agreed that the real issue is about proper configuration of mobile phones...

Tags: virus, malware, phone, mobile

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[05 Sep 2005]

Mobile phone viruses "massively over-hyped"

News Doug Overton, head of communications at WDSGlobal, which handles around 100,000 helpdesk calls each month for customers of HP, Nokia, Orange, Sony-Ericsson and T-Mobile, said only 0.004 per cent of those calls relate to viruses.

Tags: mobile phone, virus, f-secure

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[02 Sep 2005]

Mobile phone viruses: 'Don't panic!'

News Symantec claims 73 per cent of smart phone users are aware of viruses and attacks aimed at their handsets and while that may be encouraging in a 'better safe than sorry' way, Doug Overton head of communications at WDSGlobal believes we shouldn't...

Tags: wdsglobal, skulls, cabir, virus

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[05 May 2005]