sales support in white papers
Providing Protection against Spam and Evolving E-Mail Content Risks for Peterbuilt Technology
White Paper Peterbuilt feels that SurfControl's channel partner support is superior to others, exemplified by offering extensive product training, sharing business leads and providing excellent sales and marketing support to its sales team. [03 Jul 2008]
Sales .NET by Mac Interface Co. Ltd.
White Paper By combining their system know-how in utilizing cutting-edge Web technology and Interstage Business Application Manager for .NET, it will be able to enhance the reliability of large systems, and it can provide solutions that fulfill customers... [03 Jul 2008]
Multilingual Online Support for International Customer Service
White Paper Giving customers the option of self-service online support is a number one priority for companies looking to improve customer satisfaction and lower the cost of post-sales support. Deflecting customer service interactions away from call centers to... [03 Jul 2008]
Back Office CRM
White Paper Effectively managing the customer relationship involves both sales and support, but a less obvious component of CRM is in the back office of the organization. Understanding that Back office CRM is just as critical as Front office CRM, how... [03 Jul 2008]
Rockwell Automation's Users Realize Quick Return on Energy Solution "ROE" Investments
White Paper Rockwell Automation is a $4.3 billion business with 64 manufacturing locations, 620 sales and support offices, 5,600 distributors and agents, and 23,000 employees. Rockwell Automation’s products and services fall into three categories: Power... [03 Jul 2008]
Hitachi Freedom Storage Thunder 9200 Architecture and Performance Configuration Guidelines
White Paper The intent of this document is to familiarize both the sales and technical support staff, as well as customers and value-added resellers, of Hitachi Data Systems with the performance capabilities of the Hitachi Freedom Storage Thunder 9200... [03 Jul 2008]
The Secrets to CRM Success!
White Paper The challenges faced when choosing a CRM solution are that there are no shared sources for customer information, and sales, management, and support teams cannot collaborate effectively. The promise that CRM brings can effectively and efficently... [03 Jul 2008]
Intel Xeon Processor MP and Oracle9i RAC Deliver 5-10X Performance Boost and Scalability for Kinki Nippon Tourist Co., Ltd.
White Paper KNT) relies on its FACT customer relationship management (CRM) system to support sales and reservations for its fast-growing Club Tourism tourist club. With further growth planned, KNT needed a reliable system that could handle the current load and... [03 Jul 2008]
Providing Customer Interaction and Support Services to Leading Collectibles Company in the US
White Paper Wipro used their Transition toolkit for migration of the client's customer support services to India and subsequent integration of sales support in a phased manner. The client was managing the process of customer interaction and support in-house... [03 Jul 2008]
IT Simplification Solution Consolidates 80 Servers Down to 5 and Reduces Server Administration Time by 38 Percent
White Paper Mazda North American Operations oversees the sales, marketing, and parts and customer service support of Mazda vehicles through nearly 900 dealers. The Mazda North American Operations IT group wanted to reduce data center complexity and simplify... [03 Jul 2008]
Saturn Customer Assistance Center Makes the First Contact Count
White Paper Saturn wanted to support the increased sales and interest in its vehicles, without decreasing service levels. But these agents often functioned more as "air traffic control," directing calls to the next level-customer assistance managers who... [03 Jul 2008]
7 Reports Every Sales Executive Needs
White Paper Join Malcolm Fowler, Vice President of Business Development, Ernex and Dave Marmer, Senior Director of Global Sales Support, Cognos. Cognos business intelligence gives you the sales information you need when you need it. [03 Jul 2008]
Gaining Competitive Advantage in Israel’s Car Market with Intel Xeon Processor-Based Servers
White Paper As a leading car importer and distributor in Israel, Mediterranean Car Agency (MCA) and sister company Korean Motors Israel (KMI) handles every aspect of the car supply chain including purchasing, importing, marketing, sales, dealership... [03 Jul 2008]
Inter-Tel Increases Web Order Volume 60% with Oracle iStore
White Paper Because Inter-Tel channel partners carry varying product lines, with more than 40 different pricing/discount plans, the company needed a solution that would ensure secure and accurate price presentation while automating previously manual processes... [03 Jul 2008]
Software Architects Case Study: UGS PLM Solutions
White Paper Their regional sales and distribution teams often develop their own sales and support tools. UGS PLM Solutions is a division within EDS. UGS PLM Solutions specializes in product lifecycle management. As a leader in the market of product life... [03 Jul 2008]
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