service desk in white papers
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Hi Fert Relies on BMC Service Desk Express Suite to Provide Exceptional Service to Customers and Dealers
White Paper The company wanted to implement an ITIL-based single-point-of-contact service desk that would comply with environmental health and occupational safety regulations. Hi Fert deployed BMC software for its... [11 Jul 2008]
DANONE Reduces Rollout Time for BMC Service Desk Express by 66 Percent With BMC Alignability for Service Desk Express
White Paper DANONE deployed BMC systems for its solution and implemented BMC Service Desk Express Suite to support IT Infrastructure Library (ITIL) best-practice methodologies and enable the company to deliver... [11 Jul 2008]
Improving First Call Resolution
White Paper This enlightening free webinar clears a path for service desk managers experiencing the multiple pressures of budget cuts, increasingly complex end-user interfaces, and technology/business integration. [09 Jul 2008]
CA Announces Two New Ways to Extend the Power of Your Service Desk With Unicenter ServicePlus Dashboard and Etrust Admin Password Management
White Paper As the demands increase on the service desk and with the tight controls placed on budgets, Service Managers have a need to be responsive in their dynamic organization. Armed with... [03 Jul 2008]
Suramericana Increases IT Availability and Service Levels With IBM Global Services
White Paper Suramericana's in-house help desk could not continue providing the support for an ever-increasing workload, and wanted to find a partner with experience in this type of IT support. Suramericana has built a large business... [03 Jul 2008]
Service Management Evaluation Guide
White Paper Find out how easy—and cost-efficient—it is to have the complete service desk solution in place. Magic Solutions® helps you maximize profitability across your enterprise by aligning people, processes, and... [03 Jul 2008]
Service Desk Evaluation Guide for the Mid-Sized Business: How to Choose the Right Service Desk Solution and Improve Your ROI
White Paper This paper will be a useful tool in the process of analyzing and selecting service desk solutions. This white paper provides a worksheet you can use to organize your needs and develop a scorecard.... [03 Jul 2008]
WAN Requirements for Useable Thin-Client Computing
White Paper Thin-client solutions are becoming ever more popular, being particularly suited to use by desk-based staff using a fixed set of software applications. The challenge for the IT department is to deliver a usable... [03 Jul 2008]
SunTone Certification Strengthens SP's Market Potential
White Paper The business benefits were SunReady Availability Assessment, Service Management Consulting Design and build help desk SunTone certification, Sun training on Sun Fire 6800 administration, SunSpectrum... [03 Jul 2008]
ITIL: According to the Adopter
White Paper In this webcast learn how Fujitsu New Zealand transformed their help desk into an integrated service desk to drastically cut costs and improve service adopting ITIL and... [03 Jul 2008]
Orange Rings the Changes to Keep Its Future Bright
White Paper The Service Management team consists of Help Desk, Desktop, Change, Problem and Service Level Management. Orange's choice of software was Axios Systems' assyst, which replaced an... [03 Jul 2008]
The Forestry Commission Logs on to assystNET
White Paper In the late 1980s, it became one of the first customers of Axios, now a world leader in IT Help Desk and Service Management software, and will shortly upgrade to the latest version of its flagship assyst... [03 Jul 2008]
Axios Systems Case Study: Unipart
White Paper A new client-server IT Service Management System at car spares giant Unipart has not only dramatically improved the efficiency and effectiveness of its world-wide IT Help Desk operation, but it is also... [03 Jul 2008]
Making IT Tick Quicker Under the Liver Clock
White Paper Royal Liver required a product purpose-built to support ITIL rather than one that had been adapted from a Help Desk tool. To achieve service improvement an integrated IT Service... [03 Jul 2008]
Rebus Software Chooses assyst for Integrated IT Service
White Paper They were determined to ensure that their customer help desk offered their many customers the level of support they demanded. Axios Systems focuses entirely on the design, development and implementation of IT... [03 Jul 2008]
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