avaya in white papers
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Avaya 20 Series Terminals: Efficient, Effective Access to Your Communicative Tools
White Paper Avaya terminals ensure full value from your communications platform investment. Exclusively designed to deliver the benefits of IP Office and INDeX to small and midsize businesses, Avaya terminal options cover every application. [03 Jul 2008]
Avaya Converged Solutions and Services - Helping the Univ. of South Florida Extend its Technology Leadership
White Paper They found what they needed in an Avaya S8700 Media Server running AvayaCommunication Manager telephony software. When the University of South Florida need to expand its technology and VoIP communications set-up, they realized they needed to invest... [03 Jul 2008]
Avaya IP Office Solution: The All-in-One Solution for Your Business Needs
White Paper Designed for small and midsize business needs, Avaya IP Office is an all-in-one packaged solution at a value price. In today's economy, the business that consistently delivers great customer service, whenever and wherever the customer wants it, is... [03 Jul 2008]
High Availability Solutions: Avaya Media Servers and Gateways
White Paper The discussion that follows demonstrates the long-standing diligence Avaya maintains in hardware and software design for high performance and reliability, and demonstrates the overall architectural strength, consistency and foresight inherent in... [03 Jul 2008]
Avaya Communication Architecture
White Paper Exceeding customer expectations is what Avaya solutions are all about. Avaya’s enterprise-class solutions and services are specifically designed to help enterprises implement business strategies that are truly driven by a focus on the customer. [03 Jul 2008]
Avaya Business Advocate: Predictive and Adaptive Techniques for Contact Centers
White Paper This paper gives talks about Avaya Business Advocate1 provides predictive and adaptive techniques that help a contact center achieve its goals in terms of both efficiency and effectiveness. The full scope of Avaya Business Advocate goes well beyond... [03 Jul 2008]
Avaya Business Advocate and its Relationship to Multi-site Load Balancing Applications
White Paper This paper is intended to clarify the capabilities of Avaya Business Advocate and those of other Avaya resource balancing applications which typically include either Avaya Best Service Routing (BSR) when used on a single-site basis or Avaya... [03 Jul 2008]
Avaya Interaction Center 5.6 Reporting White Paper
White Paper Avaya Interaction Center 5.6 provides reporting tools that enable users to view summary and detail information about a contact center. The purpose of this paper is to discuss the functionality and features of the Avaya Interaction Center 5.6... [03 Jul 2008]
Avaya Predicitive Dialing System (PDS) Enhanced Call Progress Analysis (ECPA)
White Paper Avaya Predictive Dialing Systems are designed with state-of-the-art technology and algorithms are tested to the highest standards, providing the most efficient call management platform in the industry. [03 Jul 2008]
Avaya Predictive Dialing System Multi-Dialer
White Paper This paper talks about the Avaya PDS Multi-Dialer that is an add-on feature for the Avaya Predictive Dialing System 12.0 or later. Consisting of hardware and software upgrades, the Multi-Dialer option allows supervisors to selectively manage... [03 Jul 2008]
Avaya Siebel Multimedia Contact Center Solutions
White Paper This whitepaper talks about Avaya Siebel integrated Multimedia Contact Center Solutions. By combining the strength and expertise of Siebel, the world’s leading provider of eBusiness application software, with Avaya, the acknowledged global leader... [03 Jul 2008]
Avaya Managed Services for Service Providers
White Paper This paper describes how, with Managed Services from Avaya, service providers can focus on generating new business and increasing revenues while Avaya delivers comprehensive management of the provider's communications infrastructure. [03 Jul 2008]
Avaya Management Services: Cutting Edge Communications Support
White Paper This paper focuses on Avaya's Services portfolio that addresses a full landscape of communications support needs. Recognizing that service requirements can vary drastically among different types and sizes of businesses, Avaya has constructed a... [03 Jul 2008]
Avaya QSIG Implementation: Benefits and Applications
White Paper This white paper addresses the benefits and applications gained through the use of QSIG, and specifically Avaya's implementation of QSIG. Avaya (as ATandT) pioneered the concept of proprietary intelligent PBX networks more than twenty years ago... [03 Jul 2008]
Avaya Customer Relationship Management Solutions: Delivering on the Promise of Enterprise CRM Solution
White Paper Avaya offers a comprehensive portfolio of customer relationship management (CRM) solutions - software, services, and support to help you put customers at the centre of your enterprise. In today's economy, attracting and retaining customers is vital... [03 Jul 2008]
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