citizen in white papers
Monad: Introducing MSH
White Paper At last, the command line is a first-class citizen in the world of Windows system management. Monad, also known more formally as the MSH Command Shell, is a next generation Windows command shell. Built on top of the .NET... [24 Oct 2007]
Microsoft Technology Enables PACI's Online Single Sign on Unified Verification Gateway Service "ePin" for State of Kuwait
White Paper It also improves citizen, resident and business experience by enabling a single unified verification process to start e-government or e business online transactions. Kuwait's Public Authority for Civil Information (PACI)... [03 Sep 2007]
Cost-Effective Service Through a Modern IT Environment
White Paper The City of Rome wished to streamline its IT infrastructure, improve its citizen-facing services and lower its total cost of ownership. The challenge was to reduce cost of ownership through the consolidation of the... [02 Jun 2007]
A Framework for Location Privacy in Wireless Networks
White Paper This paper argues that location privacy must be a first-class citizen in the design of a wireless communications system. Though an increasing number of wireless hotspots and mesh networks are being deployed, the problem... [24 May 2007]
All Content and No Discovery
White Paper Is anyone aware that any citizen can ask for and is legally guaranteed access to information that passes through the email system through the Freedom of Information Act? The attendee of this webcast will learn how... [23 May 2007]
Information and Communications Technology Agency of Sri Lanka (ICTA)-Aided PC Ownership Solution
White Paper The e-Sri Lanka vision, championed by the Information and Communication Technology Agency of Sri Lanka (ICTA), aims to harness information and communications technology (ICT) as a lever for economic and social advancement by taking the... [18 Apr 2007]
North Las Vegas Goes Mobile
White Paper With a staff of 13, the North Las Vegas Code Enforcement Division responds to citizen complaints about possible city code violations and works proactively to keep neighborhoods aesthetically easing, safe and up to code. [16 Apr 2007]
From Portal to TouchPoint: Brescia's Concept of Citizen Relationship Management
White Paper This is used to log, track, and resolve 1,600 citizen queries per year. Together, the new technologies support enhanced access to City Council services and faster, more effective resolution of citizen... [23 Jan 2007]
Spanish Municipality Streamlines Services With New Document Management System
White Paper The Sant Andreu de la Barca Municipality in Catalonia, Spain, wanted to modernise its administration and document management systems to provide better citizen-centric services to a growing population. [15 Dec 2006]
eGain Solutions for Citizen Service: Success Stories From the Public Sector
White Paper The increase in popularity of online channels has made it crucial for governments to expand their citizen services beyond traditional channels such as phone, paper, and face-to-face interactions to e-channels such as... [07 Sep 2006]
Making Citizen Information Safer, and County Operations More Efficient, Thanks to Security From Symantec and Novacoast
White Paper The IT infrastructure of the Riverside County, California government is highly decentralized, and thousands of Internet connections offer a number of security challenges. In response, Riverside implemented unifying standards and a... [29 Aug 2006]
The "Science" of Linking Cost, Performance, and Planning
White Paper To achieve PMA objectives, the Department of the Interior created the "Plan for Citizen-Centered Governance," outlining a vision for effective program management among its nine bureaus. FWS is the Department of the... [10 Aug 2006]
Achieving Efficiencies in Public Sector Services by Exchanging Citizen Information in a Way That Protects Data Privacy
White Paper From a security perspective, the challenge for BKWI personnel was to design a solution that would allow them to connect all their system components using web technology to deliver the ease-of-use and integration benefits, without... [05 Jul 2006]
From Single Mother to Career Woman
White Paper At the age of 36, a single mother of three and IT Manager at the Citizen's Advice Bureau, Linda Hillaire, from North London, is not your typical businesswoman. When Linda was a teenager, her family wanted her to become a... [23 Jun 2006]
The Hague Council Tax Office Provides More User-Friendly Service With Novell exteNd
White Paper When citizens and companies within The Hague Council Tax Office get their annual Value of Immovable Goods (VIG) statement, they can access the VIG information desk via a citizen portal, enabling them to check the... [18 May 2006]
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