contact in white papers
Off Centre - Upgrading Their ICT Systems
Their first action was to contact the Circuit Riders at Lasa. Off Centre is a charity that provides counselling, advice and information for young people in the London Borough of Hackney. Prior to the Healthcheck, Off Centre had made an application... [08 Feb 2005]
Off Centre - Upgrading Their ICT Systems
White Paper Their first action was to contact the Circuit Riders at Lasa. Off Centre is a charity that provides counselling, advice and information for young people in the London Borough of Hackney. Prior to the Healthcheck, Off Centre had made an application... [08 Feb 2005]
mySAP CRM Edition 2004
White Paper mySAP Customer Relationship Management (mySAP CRM) puts companies in a position to offer customers the greatest possible benefit and to achieve profitable growth.mySAP CRM offers industry-specific solution suites for all departments with customer... [07 Feb 2005]
Transforming Your Call Center Into a Contact Center: Where Are You? - Trends & Recommendations
Customers can now contact enterprises in many different ways - via a Web site, email, text chat, voice over IP (VOIP), and, of course, through the phone. Not only must corporations enable these many different types of interactions, they must serve... [07 Feb 2005]
The IBM and Avaya Alliance for Contact Center Solutions: Building Customer Success
This white paper profiles the customer relationship management (CRM) alliance between IBM and Avaya in which the two companies agreed to develop and deliver contact center solutions. As part of this profile, IDC explores factors that contribute to... [07 Feb 2005]
Avaya Contact Center Express
Avaya provides Computer Telephony Integration (CTI) and Multi-channel solutions that are flexible and robust enough to respond to your ever-changing environment. Now, with innovative call center and office telephony solutions, you can face the... [07 Feb 2005]
Don't Reinvent: Rethink
Avaya MultiVantage Software is high-quality, high-performance with rich call processing capabilities and contact centre functions. It supports widely accepted application-programming interfaces that enable a range of Avaya and third-party... [07 Feb 2005]
The Payoff: Killer Applications
White Paper Many smaller companies that couldn't afford CTI applications or integration with TDM PBXs are purchasing and deploying IP-based contact center packages. Computer-telephony integration (CTI) applications form the basis for today's call center... [02 Feb 2005]
Oracle Provides First Great Western With Comprehensive Database Support
White Paper The key benefits were that Oracle's ExpertONLINE helped remove any of the concerns relating to management of Oracle systems, remote access to highly trained Oracle experts, insurance against both technical problems and staff shortages, Single... [02 Feb 2005]
Protecting Our Nation: The American Fire Service Position Paper on the Department of Homeland Security
White Paper The American fire and emergency service was very encouraged when the president proposed the creation of the Department of Homeland Security, especially since it has long advocated the need for a central point-of-contact for terrorism preparedness. [24 Jan 2005]
Getting the Message Out in an Emergency: The Harvard University Emergency Notification System
White Paper System requirements included the ability to quickly contact internal emergency teams, while minimizing the time spent on the phone by call center personnel. On 9/11, cell phones and other communication systems were greatly impaired in New York City. [12 Jan 2005]
Germany's Oldest City Benefits From Satisfying, Best-Value Public Services
White Paper The benefits were response to 80 percent of 100,000 monthly inquiries at the initial point of contact, increased level of citizen and visitor service and satisfaction, improved Council efficiency and productivity and making the city a more... [12 Jan 2005]
State Web Portals: Delivering and Financing E-Service
White Paper A web portal serves as the integrated gateway into a state government website and provides visitors with a single point of contact for online service delivery within the state. This study examines how state governments use web portals to enhance... [27 Dec 2004]
Priority V: National Security and International Cyberspace Security Cooperation
White Paper The United States will urge each nation to build on the common Y2K experience and appoint a centralized point-of-contact who can act as a liaison between domestic and global cyber security efforts. The United States will work with Canada and Mexico... [27 Dec 2004]
Comparative Study of GIS Data Products Used in Various-Sized Municipalities for Emergency Management and Critical Infrastructure Protection Across Canada
White Paper This research was followed by contact with the GIS departments of various municipalities and municipal associations. This report compares the geographic information systems (GIS) data products (including infrastructure, software, structure and... [27 Dec 2004]
Keep updated for stories matching contact in white papers via RSS
