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Citizen Satisfaction With E-government Moves Ahead, Says Latest American Customer Satisfaction Index for E-government
White Paper The E-Government Satisfaction Index is reported quarterly as a special report of the American Customer Satisfaction Index (ACSI), which is produced by the University of Michigan in partnership with the American Society for Quality and CFI Group. [30 Aug 2005]
Overview: e-Government Shows Steady Increase in Satisfaction; Search Is Holding Back Satisfaction Gains
White Paper This trend continues, according to the fourth quarter 2004 American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index. Two years after President Bush signed into law the E-Government Act, federal government websites have moved into... [30 Aug 2005]
American Customer Satisfaction Index: e-Government Satisfaction Index
White Paper In the latest quarterly findings of the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index, these two areas are the strongest performers among the 44 federal agency web sites measured. [22 Aug 2005]
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