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whitepaper All in a single agent, administered by a single management console. The attendees will understand the technologies that Symantec Endpoint Protection uses to protect systems from a wide range of malware, while reducing system burden and overhead...
[17 May 2008]
whitepaper This webcast introduces and discusses the Inventory Tool for Microsoft Updates, which uses the Windows Updates Agent to scan SMS client computers. Is there any difference between the client scanning between Automatic Updates, Software Update...
[17 May 2008]
whitepaper The attendee will discover how to secure the MOM 2005 deployments from the MOM management (server-side) and the MOM agent (client-side) perspectives. This webcast provides an overview of security management and explains about the new security...
[17 May 2008]
whitepaper This paper provides an example of how to monitor the IBM HTTP Server from the Tivoli Enterprise Portal (TEP) by using the IBM Tivoli Universal Agent. It gives examples of various ways of capturing IBM HTTP Server metrics and mapping them to...
[16 May 2008]
whitepaper T-Com worked with Microsoft Services to implement the Microsoft Customer Care Framework, which integrated all of its applications into an easy-to-use agent desktop application. T-Com is a leading provider of Internet, telephony, and IP services to...
[14 May 2008]
whitepaper Often the first step that a live agent takes is transferring one to another department, which might have its own menu for one to navigate! Anyone who has ever called a company's 800 number can relate to the frustration of dealing with menus.
[10 May 2008]
whitepaper Your contact center is the front door to your business. Do you know how you are treating individuals as they come in the door? You can't afford not to, because the best and worst customer experiences can have a dramatic impact on your top and...
[05 May 2008]
whitepaper What is your mental image of a work-at-home agent? Is it of a smiling, professional agent diligently serving customers? From your customers' perspective, the agent must be so professional as to be indistinguishable from an in-office agent.
[05 May 2008]
whitepaper This paper looks at how establishing a telecommuting or home agent program can lower costs and be competitive differentiator. In any contact center, labor costs are typically the largest annual expense component, exceeding 60% of total operational...
[05 May 2008]
whitepaper The Transport Agent is found in the Edge Transport and Hub Transport roles, and has fundamental importance in the message security, regulation and hygienic process of Exchange Server 2007. The Transport Agent uses APIs that are available to vendors...
[23 Apr 2008]
whitepaper The Transport Agent is found in the Edge Transport and Hub Transport roles, and has fundamental importance in the message security, regulation and hygienic process of Exchange Server 2007. The Exchange Server 2007 transport architecture allows all...
[23 Apr 2008]
whitepaper It shows how to install a MOM Agent in the Edge Transport Server role. This paper deals with the creation of a test mailbox account so as to test some cmdlets using MOM. To accomplish this task three Microsoft products are used which are Exchange...
[23 Apr 2008]
whitepaper With Cisco Agent Desktop, enterprises can integrate telephony data with data processing applications without modifying the existing applications. To deliver this compelling benefit, Cisco Agent Desktop uses workflows - powerful tools that automate...
[11 Apr 2008]
whitepaper What are the sales benefits of getting calls to the right agent? What are the cost savings from accurately identifying, modifying and rewarding agent behavior? Contact centers are under increasing pressure to lower technology costs and increase the...
[11 Apr 2008]
whitepaper Where they give incoming calls equal weight, now savvy businesses strategically sift and route clients based on sales metrics, campaigns, relationship history, and agent expertise. In response to mounting demands on their call centers, successful...
[11 Apr 2008]
whitepaper These features are a standard part of Sun StorageTek NAS OS, the Sun StorageTek 5000 NAS Appliance's Operating System, and are known as the NAS Antivirus Agent (NAS AVA). The Sun StorageTek 5000 NAS Appliance family has features that protect Common...
[11 Apr 2008]
whitepaper This paper describes the Cisco Security Agent, which does not deploy signatures but focuses on application behavior, and is not subject to a false positive rate. Furthermore, correlation is deployed at both the agent and enterprise levels for...
[10 Apr 2008]
whitepaper Penn National Insurance is also on track in reaching its strategic goal to increase its market share in the small-business segment, a market in which an online solution minimizing agent time to develop quotes is crucial.
[10 Apr 2008]
whitepaper This paper demonstrates how the Unified Modeling Language (UML) can be used to describe agent interaction protocols. The practical use of the method is demonstrated with an example on how to specify a realistic agent interaction protocol.
[10 Apr 2008]
whitepaper This paper considers the use of mobile agent technology rather than traditional client-server computing for information retrieval by mobile and wireless users in a virtual enterprise. We argue that to be successful mobile agent platforms must...
[10 Apr 2008]
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