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Why Outrigger Hotels and Resorts Has No Reservations about Using a Hosted Call Center Service
White Paper Find out what Outrigger was looking for when it decided to replace its premise-based automatic contact distribution (ACD) system, and why the company is so thrilled with Echopass' sophisticated yet affordable contact center services. [12 Dec 2007]
What's Driving the Hosted Call Center Market?
White Paper This brief report offers an easy-to-read overview of the benefits of using a hosted call center service, and explains why it makes sense to explore on-demand options as you need to replace aging ACD (automatic contact distribution) call center... [12 Dec 2007]
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